... Alignment Translate Outside-In Design Into Inside-Out Execution Plan on Three Horizons What You Need to Do Do This First Priority Actions for You Priority Actions for Your Team Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Jake Sorofman
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... negotiation of terms and conditions (T&Cs) with software-as-a-service (SaaS) suppliers. This summary outlines the time frames members use to negotiate T&Cs for SaaS agreements, their satisfaction with these time frames, and their efforts toward streamlining negotiations. This summary also examines the time spent ...
... manual processes. Customer service and support technology leaders supporting field service can use this research to target areas for optimization and employ techniques for success. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... popular title as enterprises continue to increase usage and dependence on the cloud. Cloud architects are crucial for enabling a cloud strategy and adoption plan. We describe the landscape for hiring these and how EA/TI leaders can leverage the two types. Recommended by the Authors Gartner Insights Abstract ...
... Gartner has been tracking digital business maturity with IT leaders for over a decade. The macro and technology environment has shifted substantially, which requires a new perspective on how to digitally transform and optimize. With the speed of innovation, maturity is not a fixed target. In order to ...
... There are many definitions of revenue operations or “RevOps” making it confusing for buyers. As a vision, it is likely to require cultural change for larger organizations. Application leaders must understand what it is and how to make it work to successfully implement this vision. More Detail Recommended ...
... Application leaders responsible for digital commerce must focus on alignment of architecture and business outcomes prior to digital commerce vendor selection. They must opt for one of three approaches when choosing a digital commerce platform architecture and evaluating key solution attributes. Overview ...
... Enabling a callback feature can serve as a workaround for inadequate coverage and a benefit to callers. Customer service and support technology leaders need to know how to avoid common drawbacks that come with callbacks and how to implement best practices for a callback program. Overview Introduction Analysis ...
... platform offers higher education CIOs a new option for technology delivery. Use this tool to determine if the institution should replace or renovate its current SIS by evaluating the system’s health across critical performance criteria. When to Use Directions for Use Recommended by the Authors Gartner Insights ...