... Application leaders for customer service and support technology who are under pressure to cut costs should first use speech analytics to discover which types of inquiries could be automated or avoided, before addressing improvements in customer engagement via the phone or digital channel. Overview Introduction ...
Analyst(s): Steve Blood
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Cost optimization remains high on the list of priorities for CIOs, but approaches have not always delivered the desired outcomes or results. CIOs must assess the current state of their approaches to IT cost optimization and “reboot” them for improved outcomes. Gartner Insights Abstract ...
... Research Already a Gartner client? Increasing data security risks necessitate clear and concise security policies for data safeguarding, security and handling. This tool provides a template for security and risk management leaders to create robust and effective data loss prevention policies. When to Use ...
Analyst(s): Andrew Bales | Paulo Aresta | Niyati Daftary
... Public safety and justice CIOs are collecting data to improve situational awareness for commanders, supervisors and deployed personnel. This research shows how geospatial analysis, AI, IoT and other technologies can be combined to create more accurate and actionable information. Overview Strategic Planning ...
... Progressive EA and technology innovation leaders are scaling back some traditional constructs and evolving functions to support these emerging models for distributed delivery. Overview Conclusion Recommendations About This Research Recommended by the Authors Presentation Deck Endnotes Gartner Insights ...
... PMO leaders a customizable set of PowerPoint slides that they can use to get a jump-start on creating an effective PMO charter. When to Use Directions for Use Recommended by the Authors Gartner Insights Abstract ...
... Enterprises using low-quality data for process mining results in erroneous analysis and jeopardizes the overall output. EA and technology innovation leaders must manage the data quality issues to ensure data output integrity and improve decision making for process improvement and automation efforts. ...
... CIOs can use this research to expand their implementation approaches and maximize their chances of success. Key Challenges Introduction Analysis Strive for Clinical Leadership to Drive Change From Start to Finish Tackle the Specific Challenges That Impede Clinical Adoption and Behavior Change Through Robust ...
... key drivers influencing the formation of vendor relationships, potential characteristics of members' strategic alliances, and the roles responsible for their management. This summary will also discuss benefits, challenges, and drawbacks associated with members' strategic partnerships and highlight the ...