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Research May 2017
... Implications Recommendations The Quest to Optimize Accelerates Integrated Planning and Operations Key Findings Implications Recommendations IT Optimization Lays the Foundation for Digital Business Key Findings Implications Recommendations Digital Transformation Leads to New Business Models Key Findings Implications ...

Analyst(s):   Simon Cushing   |   Rich McAvey
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... Executive leaders responsible for advancing the organization’s artificial intelligence ambition must consider many activities with limited resources. You could build a strategic roadmap that progresses from internal use cases to customer-facing solutions, or manage deployment and scale AI to maximize ...
Research Mar 2013
... This presentation and the accompanying resources are designed to help managers develop a robust coaching plan for their employees and lay the groundwork for successful coaching efforts. Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
Research Jul 2013
... This template for a best-in-class Technology Broker job description outlines the profile, key responsibilities, skills and experience recommended for this emerging, difficult-to-source role. Gartner Insights Abstract ...

Analyst(s):   Applications Research Team
Research Mar 2017
... Leadership Council, CEB’s program for heads of HR, has analyzed more than 100,000 responses from its Employment Value Proposition (EVP) survey. We have analyzed the responses of more than 9,000 IT employees in the dataset to determine how to create a compelling EVP for IT staff in global locations. This ...

Analyst(s):   CIO Research Team
Research Aug 2020
... centralize or decentralize accountability and decision rights for delivering value from I&T investments. One side is stereotyped by efficiency and scale, the other by domain expertise and innovation. We offer CIOs insight to find the right balance for their enterprise. Overview Introduction Analysis Gartner ...

Analyst(s):   Simon Mingay   |   Donna Scott   |   Janelle Hill
Research Oct 2020
... can use this case study to explore the innovation approaches of NTT DATA, including managing customer needs, developing talent and fostering a culture for innovation. Overview Analysis Gartner Recommended Reading Note 1: Disclaimer Gartner Insights Abstract ...

Analyst(s):   Tsuneo Fujiwara
Research Dec 2020
... Demand for assisted service remains high as investments in self-service fail to meet customer expectations. Application leaders supporting customer service must improve the timeliness and fidelity of self-service content by integrating knowledge management that is enhanced by AI-enabled automation. ...

Analyst(s):   Pri Rathnayake
Research Oct 2021
... Access Insights Already a Gartner client? Selecting a design agency is an important and consequential decision for application and software engineering leaders. Failing to invest time and build collaboration into the process can lead to costly mistakes. Use this guide to create a selection process that ...

Analyst(s):   Brent Stewart   |   Neil Barton
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