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Research Jun 2021
... Great communication inspires action and commitment and leads to better business outcomes. To deliver great IT communications, CIOs must build a strong communications core, starting with a strategy for effective communications. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Irving Tyler   |   Heather Colella
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Research Dec 2017
... to implement a bimodal IT strategy for building enterprisewide capabilities to transform the business. CIOs can apply survey data presented here to develop key roles and talent profiles required to adopt and scale bimodal for digital business growth. 报告摘录 影响 建议 CIOs Must Evolve IT Roles and Talent Profiles ...

Analyst(s):   Lily Mok
Research Sep 2019
... buying centers and many interdependencies between software systems occur in the digital business organization. The central “command and control” IT organization for business software is dead — but application leaders must fight against anarchy. Key Challenges Introduction Analysis Educate All Software Decision ...

Analyst(s):   Keith Mann
Research Sep 2021
... The hype about blockchain has created confusion, disillusionment and experimentation. Applications and software engineering leaders must prepare for the inevitable production-ready blockchain innovations by having a clear understanding of the technology to explain it to their board and CEO. More Detail ...

Analyst(s):   Avivah Litan   |   Adrian Leow   |   Whit Andrews
Premium Research Apr 2020
... While cloud computing has firmly established itself as “the new normal” for enterprise IT, the cloud becomes more important to reach digital. Thus, CIOs at IT organizations must update their processes and upskill their staff to maintain the necessary control while the cloud rapidly proliferates. Gartner ...

Analyst(s):   Gregor Petri   |   Tao Wu
Premium Research Oct 2024
... Although CRM and customer experience are often viewed separately — CRM as technology and CX for the business — these siloed views obscure the relationship between the two. Application leaders can use this research to uncover nine ways to use CRM to improve CX. Overview Contributors Gartner Recommended ...

Analyst(s):   Ilona Hansen   |   Michael Chiu
Premium Research May 2024
... Machine customers are nonhuman economic actors that obtain goods or services for payment. They act on behalf of human customers or organizations and are already among us. IT leaders can use these emerging examples of machine customers to build strategy and drive revenue before competitors do. Gartner ...

Analyst(s):   Don Scheibenreif   |   Mark Raskino
Research Feb 2021
... For neurodivergent individuals, transitioning and adjusting to a workplace environment can be overwhelming. Fujitsu’s BuddyConnect is focused on creating better support for neurodiversity in the workplace, with inclusion paramount as diversity increases. Overview Recommended by the Authors Gartner Insights ...

Analyst(s):   Rob O'Donohue
Premium Research Jan 2024
... new technologies allow U.S. healthcare payers to address the medical risks lurking in seemingly healthy populations at scale for the first time. CIOs must create a strategy for rising risk to lower total care costs. Overview Introduction Description Benefits and Uses Risks Recommendations Representative ...

Analyst(s):   Connie Salgy   |   Amanda Dall'Occhio
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