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Research Aug 2017
... Stakeholders Case Study: Manufacturer Undergoes Digital Transformation Spending Targets Should Not Mean Neglecting SORs Target Duplicate Applications for Consolidation or Process Standardization to Create Quick Wins Identify Applications That Can Help Create a Bridge to Digital Technology Platforms and ...

Analyst(s):   Luis Mangi   |   Dennis Gaughan
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... portfolio level view of digital initiatives to identify synergies, collaboration opportunities and demand for shared composable platforms •Establish an environment in which all technologists (both in IT and in business areas) can safely and independently create products, leverage, and contribute to digital ...

Analyst(s):   Erin Neus-Cheong   |   Christian Stephan   |   Jaime Capellá
Premium Research Dec 2019
... Access Insights Already a Gartner client? While their usefulness for enterprise is still evolving, decentralized authority models like blockchain have introduced alternative methods for tracking and managing customer data. Application leaders need to understand the direction of decentralized technologies ...

Analyst(s):   Dale Kutnick   |   Nadine LeBlanc   |   Rajesh Kandaswamy   |   Avivah Litan   |   Anthony Mullen   |   Adrian Leow   |   Fabio Chesini
Premium Research Mar 2020
... Your Offering and Value Proposition Get Your Financial Model Right Ensure That You Have the Right Support Learn, Pivot and Iterate Create the Space for Innovation Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Marcus Blosch   |   Saul Brand
Research Dec 2020
... also forced many enterprises to accelerate their digital business journey. The 2021 Gartner CIO Survey shows Chinese CIOs gained increased credibility for their prompt and successful responses to the pandemic. Overview Survey Objective Data Insights Methodology Additional research contribution and review ...

Analyst(s):   Owen Chen
Research Jan 2021
... Access Insights Already a Gartner client? After lagging the rest of the world in digital transformation initiatives for several years, Brazil — and Brazilian CIOs — have displayed a convincing turnaround, according to the 2021 Gartner CIO Survey. CIOs should hedge potential threats, leverage the momentum ...

Analyst(s):   Cassio Dreyfuss
Research Sep 2020
... spending in times of prosperity are short-term actions that can harm the longer-term growth of the enterprise. CIOs must build a culture of smart spending for sound and sustainable financial decisions that are driven by business value. Gartner Insights Abstract ...

Analyst(s):   Daniel Sanchez Reina
Premium Research Sep 2024
... Emerging vendors have the potential to transform contact center operations, with AI-driven solutions for conversation analytics, quality intelligence and agent well-being. Customer service and support technology leaders can use this research to explore innovative CX and efficiency-focused use cases. ...

Analyst(s):   Wynn White   |   Jonathan Schmidt   |   Christopher Sladdin   |   Kathy Ross   |   Patrick Quinlan
Research Dec 2020
... Access Insights Already a Gartner client? The 2021 Gartner CIO Survey found the biggest challenge and success for many ANZ CIOs in 2020 was managing laptops and VPNs for suddenly remote workers. The credibility gained from their COVID-19 response gives CIOs an opportunity to lead the next challenge: ...

Analyst(s):   Christopher Bell   |   Andy Rowsell-Jones   |   Brian Ferreira
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