... B2C CSS leaders are using technology to improve self-service capabilities, create seamless customer experiences, and enhance customer value. Product leaders selling to the B2C CSS function can use this presentation to learn about the priorities of B2C CSS leaders to align their go-to-market strategy ...
Analyst(s): Tech Buying Behavior Research Team
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... I&O leaders are turning to automation to increase the speed, efficiency and quality of their function, but struggle to scale these efforts. Learn how Southern California’s connected view accelerates automation by enabling employees to propose initiatives that benefit both them and the business. Gartn ...
Analyst(s): Infrastructure and Operations Research Team
... To generate high-quality leads, tech CEOs must plan and build targeted campaigns that present compelling messaging and calls to action. Use this guide to successfully build and measure the success of lead generation campaigns. Overview Steps Review Your Performance Gartner Recommended Reading Gartner Res ...
... Risk assessment contributors don’t share all important information, causing incomplete risk assessments even as stakeholders demand more comprehensiveness. Heads of ERM can capture more comprehensive risk insights by creating more provocative and psychologically safe engagements with contributors. Ov ...
Analyst(s): Enterprise Risk Management Research Team
... In an effort to support sellers in a changing environment, CSOs have inadvertently built an overly complex and overwhelming seller role. CSOs can use the resources in this research to reimagine the seller role by leveraging tech as a teammate and focusing sellers on uniquely human capabilities. Analy ...
... As audit functions embed data analytics in more workflows, audit teams need to know how to identify and prepare datasets to produce quality insights. Chief audit executives can use this research to guide their team’s understanding of how to effectively scope, source and clean data before analysis. Ov ...
... Volatile geopolitics are disrupting resource flows, climate change impacts are threatening supply and emissions reduction goals are proliferating. This episode of the Supply Chain Podcast explores how CSCOs can extract more value from increasingly scarce and constrained resources. Overview About the G ...
... The stakes are higher than ever to deliver successful M&A outcomes. CHROs who understand the role they play at each stage of an M&A process, including advising on the strategy, conducting thorough HR due diligence and ensuring organizational and operational harmony, will contribute to M&A success. Ga ...
Analyst(s): Chief Human Resources Officer Research Team
... Evolving the enterprise architecture function to best support product orientation is vital but hard to get right. Chief enterprise architects can use this best practice case study to learn how reorganizing the EA into two roles can improve effectiveness of EA engagement with product stakeholders. Cas ...