... The majority of organizations are accumulating AI debt — hidden costs from rushed, fragmented AI decisions — which slows continued innovation and erodes value. This research helps AI leaders identify, model, and manage AI debt, unlocking faster maturity, resilience, and sustained business impact. Ins ...
Analyst(s): Anthony Mullen
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... empowers software leaders to make data-driven, strategic RFP decisions, ensuring the platform selected drives business success. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
Analyst(s): Kyle Davis | Adrian Leow | Akash Jain | Oleksandr Matvitskyy
... Gartner client? Midsize enterprise CIOs must take a disciplined approach to selecting IT providers for Agile, DevOps, and GenAI services. They must define strategic objectives, use clear selection criteria, contract for outcomes, and establish governance to scale and optimize. Gartner Research ...
Analyst(s): Alexander Buschek | Luis Pinto | William Maurer
... eliminate human-in-the-loop interactions at the service desk is taking center stage. In order to avoid missteps, use this information to cut through the hype and determine which innovations to build into a service management strategy. Analysis Definition: Why This Is Important Business Impact Drivers Obstacles ...
Analyst(s): Siddharth Shetty | Chris Laske | Chris Matchett
... software engineering leaders to deliver higher-quality products faster. Use our evaluation of AI-augmented software testing vendors to select the best fit for your organization. Strategic Planning Assumption Market Definition/Description Magic Quadrant Vendor Strengths and Cautions ACCELQ Applitools BrowserStack ...
Analyst(s): Ross Power | C.A. Swan | Joachim Herschmann | Sushant Singhal
... CRM customer engagement centers are unified AI-augmented customer service technology suites offering customer interaction orchestration and service process orchestration. Customer service and support technology leaders can use this Magic Quadrant to find the solution that best fits their needs. Marke ...
Analyst(s): Pri Rathnayake | Drew Kraus | Francesco Vicchi | Jim Robinson
... Access Insights Already a Gartner client? Business orchestration and automation technology platforms unify process orchestration, connectivity and agentic features to enable enterprisewide automation. This Magic Quadrant assesses 20 BOAT vendors to help guide your business process automation decisions ...
Analyst(s): Sachin Joshi | Arthur Villa | Saikat Ray | Cathy Tornbohm | Marc Kerremans | Tushar Srivastava
... All knowledge worker jobs will change in the next two to three years as enterprises infuse AI in the fabric of business and IT processes. Financial impact and value creation will come when executive leaders decouple headcount from revenue as the underlying driver of results. Gartner Insights Abstract ...