... CRM customer engagement centers are unified AI-augmented customer service technology suites offering customer interaction orchestration and service process orchestration. Customer service and support technology leaders can use this Magic Quadrant to find the solution that best fits their needs. Marke ...
Analyst(s): Pri Rathnayake | Drew Kraus | Francesco Vicchi | Jim Robinson
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... Access Insights Already a Gartner client? Business orchestration and automation technology platforms unify process orchestration, connectivity and agentic features to enable enterprisewide automation. This Magic Quadrant assesses 20 BOAT vendors to help guide your business process automation decisions ...
Analyst(s): Sachin Joshi | Arthur Villa | Saikat Ray | Cathy Tornbohm | Marc Kerremans | Tushar Srivastava
... As technology evolves, CIOs, tech providers and business leaders face ten predictions about the future that could represent either opportunities or threats. Swift decision-making is crucial to navigate these changes effectively. Join this complimentary Gartner leadership webinar as a Gartner expert ...
... Access Research Already a Gartner client? Compared to an RFP, a request for solution (RFS) allows for more interaction between the parties to co-create a solution. Sourcing, procurement and vendor management leaders can use this RFS template to request solutions that generate innovation and tie services ...
Analyst(s): Ulrik Stihoej | Andrew Miljanovski | Gunjan Gupta | Jess Aggio | Christopher Wiles | Alessio Meloni | Andrea Lanzavecchia
... meets an organization’s requirements calls for an in-depth understanding of the offerings of many vendors. Supply chain technology leaders can use this tool to augment their software evaluation processes and shortlist vendor candidates. When to Use Directions for Use Gartner Recommended Reading Gartner ...
... of AI projects that enable AI use at the speed of business while minimizing risk. For effective oversight, general counsel must understand how these models operate, their strengths and weaknesses, and the ideal role for legal to play. Overview Conclusion Gartner Recommended Reading Gartner Research ...
... Generative AI succeeds or fails based on the prompt, yet creating and managing effective prompts is a struggle for developers and end users alike. Best practices for prompt engineering and management, with support from new tools, can elevate the value and acceptance of GenAI across the enterprise. Overview ...
... announcements at its Zenith Live event this week. In addition to improvements in its core offerings, it is making significant investments to enter adjacent security markets for growth, including security for GenAI, exposure management, SecOps and data security. Essential Insight Gartner Research ...
... requirements. These insights guide infrastructure platform engineers on how to turn the standard K8s into specialized platforms for running and serving pretrained AI models for GenAI and other use cases. Overview Problem Statement The Gartner Approach The Guidance Framework Risks and Pitfalls Gartner Recommended ...