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Premium Research May 2025
... Sales operations leaders need to drive efficiency in sales compensation processes due to limited resources but are unsure on how to identify and leverage the best AI use cases. This research highlights 10 promising sales compensation AI uses cases and a methodology to help prioritize them. Overview Ho ...

Analyst(s):   Melissa Hilbert   |   Dave Egloff
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Research May 2025
... overruns, service delivery inconsistencies and vendor relationship complexities. By incorporating contract, performance, relationship and risk management, IT sourcing, procurement and vendor management leaders can deliver value in SaaS engagements. Overview Strategic Planning Assumption Introduction Analysis ...

Analyst(s):   Ishan Anand   |   James Smith
Premium Research May 2025
... Legacy payment technology limits a bank’s ability to innovate quickly and keep up with changing regulations. A payment hub consolidates payment processing, while supporting existing and emerging payment methods. Bank CIOs should use this guide to understand the market direction and capabilities of p ...

Analyst(s):   Peter Ryan   |   Debbie Buckland
Premium Research Jun 2025
... As consumers reduce their use of social media, CMOs face new challenges in adapting their social marketing strategies. Use Gartner’s social marketing benchmarks to learn how top-performing brands optimize their strategies across social platforms. Introduction Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Claudia Ratterman   |   Karen Lee
Research Jun 2025
... Uncertainty from geopolitical events, vendor strategies and AI advancement is making it difficult to navigate hype around new trends and technologies. I&O leaders can use this analysis to focus on the innovations in IT infrastructure and operations best suited to deal with this uncertainty. Strategic Planning ...

Analyst(s):   Roger Williams   |   Paul Wang
Premium Research Jun 2025
... Without a defined approach to setting up an enterprise PMO, leaders are likely to face push-back and, even if established, underdeliver on business value. This downloadable playbook contains step-by-step guidance to help save time and effort in establishing an effective EPMO. When to Use Gartner Recom ...

Analyst(s):   Woojin Choi   |   Shilpa Pental
Research Jun 2025
... client? Driven by complexity and constant change, IT services are highly focused on automation, AI, acceleration and cloud adoption. Sourcing, procurement and vendor management leaders should use this Hype Cycle to assess the maturity of emerging managed IT services when planning their sourcing strategy. ...

Analyst(s):   Irada Veliyeva   |   Jess Aggio
Research Jun 2025
... critical enabler of infrastructure and operations, delivering greater value, efficiency and agility. Heads of I&O considering automation can use this Hype Cycle to deliver these efficiencies, drive innovations, upskill their teams using AI, and optimize cost and value of their services. Strategic Planning ...

Analyst(s):   Chris Saunderson   |   Cameron Haight
Research Jul 2025
... Research Already a Gartner client? IT sustainability programs that manually track their impact grow less efficient at large scale. I&O leaders should use emerging IT monitoring and management tools to offer simple and transparent ways to measure and implement sustainable IT strategies. Overview Strategic ...

Analyst(s):   Ken Rothenberger   |   Autumn Stanish
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