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Research Apr 2026
... Access Insights Already a Gartner client? Some fundamentals remain in the AI age, such as finding the right AI use cases to focus your innovation activities to avoid potential disasters of personality-driven, budget-burning investment decisions. CIOs can follow the STREET process to adopt emerging tec ...

Analyst(s):   Samantha Searle   |   Peter Skyttegaard   |   Tsuneo Fujiwara   |   Monica Basso
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Research Mar 2026
... Access Insights Already a Gartner client? Despite a maturing unified communications (UC) market, the integration of AI is expected to drive greater value and retention. Vendors expanding their portfolios to include AI-infused CX capabilities alongside UC solutions will be best positioned to capture lo ...

Analyst(s):   Megan Fernandez   |   Ajit Patankar   |   Nitin Narang   |   Rafael Benitez
Premium Research Mar 2026
... agents rely on a complex set of third-party models, vector databases, and orchestrators. This research defines five steps to help CISOs secure the life cycle of AI assets from development to autonomous execution to ensure supply chain security. Insights at a Glance Strategic Planning Assumption Issue Context ...

Analyst(s):   Angela Zhao   |   Rahul Balakrishnan   |   Esraa ElTahawy   |   Deepti Gopal
Research Jan 2026
... Access Insights Already a Gartner client? CFOs should explore this showcase of recent finance function AI use cases to understand where other teams are finding success, and to inspire their own AI ambitions. Analysis Research Highlights Contributors Gartner Recommended Reading Evolving Insights History Gart ...

Analyst(s):   Ash Mehta   |   Jessica Kaplan   |   Twisha Sharma   |   Alex Levine
Research Oct 2025
... agent-centered AX (agent experience). This research helps software engineering leaders understand how to adapt architecture, design, and development practices for agent-driven interactions. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Brent Stewart   |   Will Grant   |   Paige Kirk   |   Keith Guttridge
Premium Research Jul 2025
... demand and supply, and rapidly emerging technologies. Use this research to build high-performing, innovative and resilient teams and become a destination for top technology talent. Action Name Gartner Research ...

Analyst(s):   Tech General Manager Research Team
Premium Research Jul 2025
... Getting grounded in the tech general manager (GM) role requires reconfiguring customer needs, technology innovation, and business model for the impact via AI. Use a combination of meeting, interviews, and self assessment with key stakeholders and fact-based research. Action Name Gartner Research ...

Analyst(s):   Tech General Manager Research Team
Premium Research May 2025
... expanded competitive set. CMOs can use this research to identify top performers and digital marketing best practices within the healthcare delivery industry. Index Performance Class and Category Performance Gartner Recommended Reading Methodology Gartner Research ...

Analyst(s):   Nikhil Sharma   |   Chris Beland   |   Priyanka Narang
Research Apr 2025
... Access Research Already a Gartner client? In 2025, outsourcing is crucial in CFOs’ playbook for cost reduction and efficiency amid global disruptions. To maximize benefits, CFOs should evaluate F&A business process outsourcing providers based on eight capabilities to ensure alignment with their needs ...

Analyst(s):   Jan Ambergen   |   Miles Onafowora   |   Jeffrin Francis
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