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Premium Research Jul 2025
... Executive leaders must communicate the progress, success and value creation of AI, GenAI and agentic AI vertically (up to CEO and direct reports) as well as horizontally to C-suite peers. This presentation offers impactful messages, findings and evidence to enable effective communications with a hig ...

Analyst(s):   Frances Karamouzis
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Premium Research Jul 2025
... A software engineering leader’s future success depends on the ability to understand and improve the current health of software engineering. Use this research to benchmark software engineering performance and assess the technical ecosystem. Action Name Gartner Research ...

Analyst(s):   Dave Micko
Premium Research Jul 2025
... Software engineering leaders will need to overcome barriers to team performance, such as skills shortages and toxic elements that are ingrained in their organization’s culture. Use this research to build the skills and environment your teams need to deliver business value with software. Action Name Ga ...

Analyst(s):   Nabeeha Ahmed
Premium Research Jul 2025
... Software engineering leaders need to understand the ins and outs of their role, their teams and their organization. Use this research to understand the responsibilities and the skills you need, and to learn more about your teams and organizational structure. Action Name Gartner Research ...

Analyst(s):   Dave Micko
Premium Research May 2025
... While some new CHROs have the advantage of entering an operation with clear and stable in-progress initiatives, others are hired to solve challenges in these areas. CHROs can use this research to assess the value of in-progress initiatives while ensuring stable and resilient HR performance. Action Na ...

Analyst(s):   Eva Johnson
Premium Research Apr 2025
... The U.S. defense market is undergoing disruptive changes as a result of shifts in policy and priorities. It is a complex and competitive market with opportunities for innovative solutions. Product leaders can use this research to quickly inform themselves about the market, trends and buyers. Gartner ...

Analyst(s):   Michael McFerron   |   Rishi Sood   |   Daniel Snyder   |   Michael Brown   |   Irma Fabular   |   George Sellner
Research Jun 2025
... Access Research Already a Gartner client? As CSPs seek retention and growth, investments in customer management and experience components of business support systems incorporating AI are required to advance customer-centricity, customer journeys, and expansion in B2B. CIOs can utilize this Market Guid ...

Analyst(s):   Peter Kjeldsen   |   Amresh Nandan   |   Will Rice   |   Susan Welsh de Grimaldo
Premium Research Jul 2025
... Using irrelevant metrics undermines audit’s ability to assess, improve and communicate its impact. Chief audit executives (CAEs) can use this research to identify and track metrics that provide clear insights and drive impactful outcomes. Action Name Gartner Research ...

Analyst(s):   Tim Berichon   |   Laura Reul   |   Leslee McKnight   |   Margaret Moore Porter
Research Oct 2025
... Access Research Already a Gartner client? Salesforce’s renewed push into the ITSM platform market faces challenges from market maturity, high switching costs and ServiceNow’s dominance. Gartner Research ...

Analyst(s):   Andrew Miljanovski   |   Chris Matchett   |   Kyle Davis   |   Rajib Gupta   |   Rich Doheny
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