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Premium Research Sep 2025
... CIOs and their cybersecurity teams in China must take three actions based on benchmark data to appropriately fund cybersecurity technology and achieve investment objectives. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Anson Chen   |   Angela Zhao   |   Feng Gao   |   Mia Yu
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Research May 2025
... Access Research Already a Gartner client? IT labor rates are vital to the cost structure of technology-dependent organizations, impacting budgets and strategies. Factors like location, economic conditions and working hours influence these rates. SPVM leaders must evaluate and prioritize these when negotiating ...

Analyst(s):   Mark Whitehouse   |   Brett Sparks   |   Alan Stanley   |   Rajib Gupta
Premium Research Jun 2025
... Gartner’s Supply Chain Top 25 celebrates supply chain excellence by ranking the world’s leading companies. CSCOs can discover the leading practices of the Masters and Top 25 companies and the macro trends differentiating them from their peers: agentic AI, autonomous operations and water stewardship. ...

Analyst(s):   Simon Jacobson   |   Noha Tohamy   |   Marta Muñoz   |   Simon Bailey
Premium Research Sep 2025
... New chief product officers (CPOs) often struggle to align product messaging with enterprise goals. This research helps you tailor communications to stakeholders’ priorities, ensuring product management’s value is clear, compelling and aligned with the broader business strategy. Action Name Gartner Ins ...

Analyst(s):   Chris Meering   |   Clifton Gilley   |   Dan Tolan   |   Charles Sutherland
Premium Research Sep 2025
... Without reliable metrics, new chief product officers (CPOs) can’t measure and communicate product management’s value or make informed strategic decisions to improve revenue and profitability. This research provides insights you can use to evaluate, improve and align your metrics with business object ...

Analyst(s):   Clifton Gilley   |   Dan Tolan   |   Charles Sutherland   |   Chris Meering
Research Apr 2025
... Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background Considerations for Technology and ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Research Apr 2025
... Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background Considerations for Technology and ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Research Aug 2025
... service costs, making operational cost-efficiency a critical priority. Providers should help prospects identify customer service interactions best suited for automation, and clearly quantify cost savings, to stand out in an increasingly competitive CX market. Overview Strategic Planning Assumptions Introduction ...

Analyst(s):   Megan Fernandez
Premium Research May 2025
... understanding priority projects, identifying resource gaps and taking action. Use this research to identify the status, importance and stakeholders for current initiatives. Action Name Gartner Research ...

Analyst(s):   Christopher Mixter   |   Will Candrick
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