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Premium Research Sep 2025
... Without reliable metrics, new chief product officers (CPOs) can’t measure and communicate product management’s value or make informed strategic decisions to improve revenue and profitability. This research provides insights you can use to evaluate, improve and align your metrics with business object ...

Analyst(s):   Clifton Gilley   |   Dan Tolan   |   Charles Sutherland   |   Chris Meering
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Research Apr 2025
... Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background Considerations for Technology and ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Research Apr 2025
... Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation in this market. Key Background Considerations for Technology and ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Research Aug 2025
... service costs, making operational cost-efficiency a critical priority. Providers should help prospects identify customer service interactions best suited for automation, and clearly quantify cost savings, to stand out in an increasingly competitive CX market. Overview Strategic Planning Assumptions Introduction ...

Analyst(s):   Megan Fernandez
Premium Research May 2025
... understanding priority projects, identifying resource gaps and taking action. Use this research to identify the status, importance and stakeholders for current initiatives. Action Name Gartner Research ...

Analyst(s):   Christopher Mixter   |   Will Candrick
Premium Research Jul 2025
... research to identify key stakeholders, analyze perceptions and create an engagement strategy to define your role and the legal department value proposition for maximum impact. Action Name Gartner Research ...

Analyst(s):   Abbott Martin   |   Alissa Lugo
Premium Research Jul 2025
... executives (CAEs) who are new to their role face the dual challenge of enhancing audit performance while managing change fatigue. Create the right conditions for developing talent, dispelling concerns and confusion, and building the key capabilities of a high-performing audit team. Action Name Gartner Insights ...

Analyst(s):   Laura Reul   |   Margaret Moore Porter   |   Leslee McKnight
Premium Research Jul 2025
... About 40% of a GC’s time is spent working with C-level executives and the board, highlighting the need to develop and maintain strong relationships. This research provides new GC guidance on improving relationships with key stakeholders and establishing credibility and influence as a strategic leade ...

Analyst(s):   Abbott Martin   |   Alissa Lugo
Premium Research Sep 2025
... When adopting the Model Context Protocol, data and analytics leaders face integration, explainability and reliability challenges. Complementing MCP with a product-centric approach, semantic layers and knowledge graphs can deliver scalable, trustworthy LLM-based agentic analytics workflows. Overview St ...

Analyst(s):   Andrés García-Rodeja   |   Afraz Jaffri
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