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Research Jun 2025
... aspiring and current software product managers to assess themselves against core competencies, identify areas for improvement and create action plans for development. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Fatima Ahmed   |   Tigran Egiazarov
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Premium Research Sep 2025
... objectives. CMOs need to conduct a structured vendor assessment based on use cases to ensure the selection of a suitable B2B MAP for the business. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jeff Cohen
Research Aug 2025
... vendor management leaders with a framework for procurement agility. Gartner’s dynamic approach is supported by an Excel workbook and PowerPoint slides, with sample game plans for SaaS, co-developed and public sector solution procurement. When to Use Directions for Use Gartner Recommended Reading Gartner ...

Analyst(s):   Luke Ellery   |   Yanni Karalis
Webinar On-Demand
... the need for transformation within their practices. Over the past decade, enterprise architecture has evolved from traditional methods to a business-outcome-driven approach (BODEA) and now towards acting as an internal management consultancy (IMC). While a BODEA approach remains essential, it alone is ...

Analyst(s):   Lucas Kobat
Research Apr 2024
... service providers’ revenue, market shares and total market size for the year 2023. An update in our methodology affects the market size of the segments, which thus contributes to shifts in the market shares of individual vendors in comparison to 2022. Table of Contents List of Tables Overview Gartner Recommended ...

Analyst(s):   Kosei Takiishi   |   Amol Nerlekar   |   Jouni Forsman   |   Peter Liu   |   Pulkit Pandey   |   Amresh Nandan   |   Peter Kjeldsen
Research Jun 2025
... and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for investment in a knowledge management program. When to Use Directions for Use Gartner Research ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Dec 2025
... Access Research Already a Gartner client? APIs are a primary target for malicious actors seeking to gain access to sensitive data. Software engineering leaders should identify gaps in API protection and use the right API security tools to close them. Gartner Research ...

Analyst(s):   Aaron Lord   |   Dionisio Zumerle
Research Jun 2025
... workplace dynamics continue to change, it’s important to align organizational objectives with an effective sales talent strategy. CSOs can consider these key questions to determine the best approach for developing an agile, high-performing sales team that is prepared for the future. Overview Introduction ...

Analyst(s):   Michael Katz
Premium Research May 2026
... Gartner First Takes Fresh insights on emerging trends SAP’s AI Agents, designed to speed technical migrations from SAP ECC to S/4HANA, address challenges such as custom code remediation. However, CIOs and enterprise application leaders must be aware before committing as AI Agents aren’t yet proven to ...

Analyst(s):   Allan Wilkins   |   Fabio Di Capua   |   Denis Torii   |   Patrick Connaughton   |   Christian Hestermann
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