... Access Insights Already a Gartner client? Leading with trust by becoming “Client Zero,” tech service leaders authentically demonstrate innovation and accountability, setting their organizations apart in an evolving market. Discover how internal adoption of AI and transparent transformation drives cred ...
Analyst(s): Danny Ryan
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? The U.S. federal services market will grow to $65 billion in 2025 and reach $83 billion by 2029, with a CAGR of 5% at constant currency from 2025 to 2029. Product leaders can use this research to assess the U.S. federal government’s competitive environment and ...
... Managing supply chain risk is necessary but costly. Supply chain leaders must stop trying to protect everything and instead focus investments on the revenue streams that are most critical to truly balancing resilience and cost. Insights at a Glance Impact Brief Actions and Cautions How to Execute Success ...
... Access Insights Already a Gartner client? The contact center market is projected to yield 17.5% growth through 2029, fueled by investments in solutions that enable automation, promote personalized CX experiences and support agents in resolving complex service issues. Overview Gartner Recommended Reading ...
... Many procurement organizations are lagging in digital adoption in today’s fast-paced, technology-driven world. Chief procurement officers should focus on three key attributes of digital innovators to stay ahead of the curve, support stakeholders and delight users. Overview Gartner Recommended Reading G ...
... Access Insights Already a Gartner client? R&D portfolios default to favoring incremental improvements without a disciplined review process. R&D leaders can use this guide to neutralize bias, separate scoring by project type, and leave each session with a ranked, defensible fund/kill/rescope plan. Overv ...
... Access Insights Already a Gartner client? AI agents have enabled financial services CIOs to start implementing “digital worker” use cases, which can entirely replace existing workflows. CIOs can use this tactic to learn how leading firms have crossed this divide and the key principles to do the same i ...
... CCOs need to gauge AI impact in order to justify and guide AI investment and implementation. This research can help them establish the AI value proposition and equip their teams to anticipate, evaluate and normalize impact at the operational level. Overview Conclusion Gartner Recommended Reading Gartner ...
... Access Insights Already a Gartner client? CCOs face pressure to enhance value by integrating generative AI into the Communications function. To drive business results with GenAI, CCOs should engage their team in experimentation efforts guided by overarching objectives and seek opportunities to automat ...