... Access Research Already a Gartner client? Many enterprises have launched AI COEs to build initial technical expertise and pilot use cases. But as AI adoption grows, few have evolved the COE’s mandate to align with enterprise AI maturity and strategic business priorities. This research will help CIOs d ...
Analyst(s): Dongbae Park | Neil Osmond | Bin Li
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... Access Research Already a Gartner client? AI agents have the potential to transform the delivery and value of HR services, but many solutions lack the necessary maturity and reliability. CHROs must prioritize addressing five key gaps to ensure AI agents deliver trusted, enterprise-ready results to mee ...
Analyst(s): Chris Hester | Stephanie Clement | Eser Rizaoglu
... Access Research Already a Gartner client? Service and support leaders can enhance complaint resolution by implementing real-time management processes and AI-driven analysis. This approach reduces customer churn and boosts operational efficiency by prioritizing issues and leveraging direct and indirect ...
... Access Research Already a Gartner client? Budget constraints and sustainability regulations continue to pressure heads of I&O to extend laptop lifespans to five years and beyond. Achieving this level of extension requires careful planning, product selection, and, in almost all cases, a midlife refurbi ...
Analyst(s): Erin Pierre | Autumn Stanish | Steve Kleynhans
... After-action reports bridge the gap between immediate incident response and long-term improvement, enhancing organization resilience and strengthening cybersecurity defenses. Cybersecurity leaders should use this toolkit to improve incident response management and future readiness. Gartner Research ...
... Access Research Already a Gartner client? Data and analytics leaders must stay informed on emerging technology and innovation trends to remain competitive. Use this quarterly insight to gain forward-looking and strategic guidance, anticipate change, unlock new possibilities, and lead with confidence i ...
... Oil and gas companies are advancing intelligent operations by attempting to create a measurable line of sight between technology and business goals. This presentation highlights five impactful case examples — covering context, solutions, technologies, and outcomes. Download the deck to learn more. Ho ...
Analyst(s): Nicole Foust | Ricardo Chang | Simon Cushing