... outcomes. This research demonstrates how business outcome-driven KPIs and continuous improvement initiatives can transform vendor performance and maximize IT engagement value beyond contractual SLA compliance. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Mark Whitehouse | Jess Aggio | Sundar Viswanathan | Jaswant Kalay | Andrea Lanzavecchia
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... To be effective in the face of disinformation at scale, IT sourcing, procurement and vendor management leaders must distinguish fact from fiction. To maintain confidence in your IT vendor ecosystem, implement a structured approach to prioritize data and automate classification through technology. Overview ...
Analyst(s): Yolanda Harris | Joanne Spencer | James Smith | Charity Hooper | Luke Ellery
... Access Research Already a Gartner client? Organizations often struggle to assess and advance their automation practices, leading to miscommunication and poor resource allocation. Enterprise applications leaders can use these insights to apply the Hyperautomation Maturity Model and advance automation t ...
Analyst(s): Saikat Ray | Arthur Villa | Sachin Joshi | Cathy Tornbohm | Adam Briggs
... Access Research Already a Gartner client? This 2026 Strategic Roadmap guides service leaders to evolve roles, performance, and enablement, bridging today’s assisted customer service with a future where technology-augmented human agents deliver scalable, sustainable business success. Overview Introductio ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Eric Keller | Rupinder Chandhok | John Quaglietta
... Access Research Already a Gartner client? Microsoft 365はSaaS型の企業向けオフィス・ツール市場で77%のシェアを占めているが、価格の上昇を受けて、多くのアプリケーション・リーダーがGoogle Workspaceなどの代替製品を評価するようになっている。Microsoft 365からGoogle Workspaceへの移行を容易にするために、本リサーチを活用されたい。 要約 はじめに 分析 根拠 推奨リサーチ Gartner Research ...
Analyst(s): Adam Preset | Nikos Drakos | Max Goss | Simone Cleminson | Hironori Hayashi
... Microsoft 365 Copilot, Google Gemini Enterprise and ChatGPT Enterprise are early leaders in enterprise AI assistants, but application leaders are inundated with alternatives that employees prefer, business leaders demand or vendors push upon organizations. Use this research to define evaluation crit ...
Analyst(s): Tim Nelms | Joe Mariano | Jason Wong | Stephen Emmott | Max Goss
... Access Research Already a Gartner client? Migrating to cloud ERP often leads to proposals with hidden assumptions and high costs. SPVM leaders must evaluate bids against five cost driver categories to enforce transparency, validate scope, and accurately compare proposals. Gartner Research ...
Analyst(s): Shubham Rathore | Irada Veliyeva | Katarzyna Fonteyn | Luis Pinto
... Gartner First Takes Fresh insights on emerging trends Anthropic has successfully competed against larger players in a very contested sector, establishing strong positions in software code generation and enterprise solutions via its Claude family of models. CIOs should see Anthropic as a top-tier model ...
Analyst(s): Arun Batchu | Mark Driver | Ray Valdes