... Rapid advances in AI and GenAI, along with other macrotrends, will fundamentally reshape dimensions of the midsize enterprise IT function, changing the ways it works, builds and runs. Here are six Gartner positions that give CIOs insight into leading their organizations through this disruption. Gartner ...
Analyst(s): Maria Nelson | Roger Caleya | Neha Dixit
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... communication is essential for building support and commitment for an IT strategy. Whether addressing the board, collaborating with peers or engaging employees across the organization, IT leaders can leverage storytelling to make their strategy more relatable, compelling and memorable for every audience. Join ...
... CRM customer engagement centers are often underused and inefficient. Leaders should automate input, integrate data, centralize communications, simplify the interface and drive continuous improvement to maximize CRM value and enhance service processes. Overview Introduction Analysis Gartner Recommended R ...
... RFPs are crucial for selecting and negotiating with application solution providers. Application leaders responsible for customer service should use this Toolkit to reduce the time and effort involved in creating an RFP for contact center and workforce engagement management applications. When to Use ...
Analyst(s): Jason Bridge | Pri Rathnayake | Drew Kraus
... 100 Data and Analytics Predictions Through 2022 Key Predictions to Make Your Data and Analytics Strategy Successful Use this guide of Gartner’s top 100 data and analytics predictions to shape your strategic data and analytics plans and create digital business opportunities that your organization’s leadership ...
... Data science and machine learning platforms provide software to build, customize and deploy AI models using various techniques. Data science, machine learning and AI leaders need to select platforms with awareness of AI agents enabling autonomous and interactive workflows and applications. Strategic ...
... natural language technology introduced via generative AI in 2023 are expected to persist through 2025. This HypeCycle equips IT leaders to assess and capitalize on new opportunities and methods for optimal impact. Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...
Analyst(s): Adrian Lee | Bern Elliot | Gabriele Rigon
... drives business success. Software engineering leaders must guide their teams to make the right tool choices and take advantage of new AI capabilities for test management. Overview Introduction Analysis Gartner Recommended Reading Note 1: Test Management Tool Example Features Gartner Research ...
Analyst(s): Joachim Herschmann | Jim Scheibmeir | Thomas Murphy
... React Native and Flutter are leading frameworks for cross-platform mobile development. Software engineering leaders seeking cross-platform development tools to build native apps should weigh the factors in this research to evaluate React Native and Flutter for their developer teams. Overview Introduction ...