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Research Jul 2019
... Conversation at Scale Journey-Based CEC: Expanding Customer Journey Boundaries Looking Ahead: CEC Supporting Things as Customer and Customer Consortiums Utility-Based CEC: Providing Customer Service as a Marketplace Looking Ahead: A CEC Marketplace That Helps Seize Business Moments Gartner Recommended Reading ...

Analyst(s):   Nadine LeBlanc   |   Brian Manusama   |   Olive Huang
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Webinar On-Demand
... lasting benefits to the organisation. Join this complimentary Gartner CIO and enterprise architecture webinar as Gartner experts provide guidance to IT leaders on how best to plan, execute and course-correct rationalisation initiatives, enabling you to deliver real benefits and go further than simply ...

Analyst(s):   Tristan Iles   |   Gilbert van der Heiden
Research Apr 2025
... Access Research Already a Gartner client? Cloud web application and API protection platforms provide protection from a broad range of sophisticated runtime attacks. Security and risk management leaders can use this Market Guide to analyze the cloud WAAP market and select solutions that meet their orga ...

Analyst(s):   Esraa ElTahawy   |   Dale Koeppen   |   Adam Hils   |   Aaron McQuaid
Research Jun 2025
... Access Research Already a Gartner client? Organizations with high AI maturity are investing more in GenAI and facing major challenges around security, while those with low AI maturity struggle to identify suitable use cases. This report offers insights on how GenAI initiatives have been implemented ac ...

Analyst(s):   Di Wang   |   Gabriele Rigon   |   Birgi Tamersoy
Webinar On-Demand
... Customer experience is now a technology-driven discipline, and CIOs are uniquely positioned to elevate its impact. But many organizations are unsure how to involve technology leadership in CX efforts in a meaningful way. This webinar reveals four actionable strategies CIOs can use to influence CX, s ...

Analyst(s):   Ilona Hansen
Premium Research Oct 2025
... CIOs and AI leaders need robust technology to enforce AI governance. Gartner’s updated AI trust, risk, and security management framework delivers the technical model needed to enable secure, reliable, and well-governed AI operations. Gartner Research ...

Analyst(s):   Avivah Litan   |   Max Goss
Research June 30 2021
... 100 Data and Analytics Predictions Through 2022 Key Predictions to Make Your Data and Analytics Strategy Successful Use this guide of Gartner’s top 100 data and analytics predictions to shape your strategic data and analytics plans and create digital business opportunities that your organization’s leadership ...
Premium Research Jul 2025
... Terms and concepts in the generative AI space can be complex due to the rapid evolution of technologies, methods and applications — especially for large language models. This research aims to educate and empower users to design and engineer solutions powered by GenAI. More Detail Gartner Recommended ...

Analyst(s):   Leinar Ramos   |   Arun Chandrasekaran   |   Marko Sillanpaa   |   Jim Hare   |   Ray Valdes   |   Anthony Mullen
Research Jun 2025
... Already a Gartner client? CIOs in midsize enterprises must ensure the IT organization is focused on contributing to the success of the corporate strategy. This research provides a simple framework that presents a clear line of sight between IT contribution and corporate objectives. Overview Introduction Analysis ...

Analyst(s):   Joseph Provenza
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