... declining net profit margins and increased costs, and view AI and GenAI as a key enabler for driving revenue and productivity. Retail and CG CIOs can leverage these insights to align AI and GenAI strategies with industry CEO priorities. Overview Gartner Recommended Reading Gartner Research ...
Analyst(s): Ellen Eichhorn | Kelsie Marian
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... The transformative potential of AI is a primary focus for organizations worldwide. Despite this, IT and business leaders struggle to manage and prioritize the many activities required for making this AI potential a reality. By leveraging the Gartner AI maturity assessment and AI roadmap tools, we distill ...
... widespread excitement surrounding LLM-based AI agents, many AI agent solutions lack the robustness and maturity needed for effective enterprise use. Leaders and executives responsible for AI should review enterprises’ AI agent readiness gaps and act according to recommendations. Overview Introduction Analysis ...
Analyst(s): Tong Zhang | Leinar Ramos | Mike Fang | Ben Yan | Gary Olliffe
... application leaders can use this tool to evaluate and prioritize their needs, ensuring strategic alignment with organizational goals. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
Analyst(s): Gabriele Rigon | Adrian Lee | Bern Elliot
... Artificial intelligence is foundational to retail industry digital transformation. This research evaluates 20 potential use cases based on feasibility and business value to help CIOs of short life cycle retailers target resources on the most beneficial use cases for their organizations. Gartner Recommended Reading ...
... ServiceNow’s GenAI capabilities are now available for multiple applications across its technology, employee, customer and creator workflows, and industry solutions. This research explains what IT sourcing leaders need to know about ServiceNow’s GenAI packaging and pricing. More Detail Gartner Recommended ...
Analyst(s): Lance Pate | Christopher Dixon | Biswajit Maity | Jan Cook
... shipped (see Table 2). This marks a significant turnaround following two years of steep decline in 2022 and 2023, and only modest gains in 2024. Table 2: Preliminary Worldwide PC Vendor Unit Shipment Estimates for 2025 (Thousands of Units) Company 2025 Shipments 2025 Market Share (%) 2024 Shipments 2024 Market ...
... To adopt agentic AI in CRM, organizations first face a data challenge. AI-ready customer data becomes a high bar for organizations to fully leverage AI potential. CRM leaders can use this research to understand the changing requirements of customer data management and drive agentic AI deployment in their ...
Analyst(s): Melissa Davis | Simon Whight | Olive Huang
... challenges starting their journey with Generative AI (GenAI). To succeed, it's essential to grasp the foundational components that drive effective GenAI implementation. Join this invitation-only, complimentary virtual briefing for data architects as a Gartner expert outlines the first five critical components ...