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Premium Research Aug 2025
... Application architects can simplify Microsoft Dynamics 365 customer experience integrations by leveraging Microsoft Power Platform to reduce costs and accelerate implementation. This research will help them select the best approach to integrate Dynamics 365 with external apps. Overview Analysis Recomme ...

Analyst(s):   Mike Levisay
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Premium Research Aug 2025
... Service and support leaders invest heavily in self-service, yet customers often bypass it during their initial search due to the easy accessibility of assisted service phone numbers. This research helps leaders spotlight their self-service content on search results, ultimately reducing costly assisted-service ...

Analyst(s):   Aprajita Chauhan
Research Aug 2025
... Access Research Already a Gartner client? Cloud computing’s rapid evolution into services infused with AI will fundamentally reshape IT operations. This will force heads of I&O to integrate AI capabilities deeply into their strategic planning and service delivery within the next five years. Overview ...

Analyst(s):   Dennis Smith
Research Aug 2025
... Access Research Already a Gartner client? Heads of infrastructure and operations often struggle with fragmented visibility, increased costs and delayed decision making when operational issues arise due to a bloated portfolio of monitoring and observability tools. This research outlines three strategie ...

Analyst(s):   Tanmay Bisht
Premium Research Aug 2025
... People analytics teams are often trapped in high-volume, low-impact work, which hampers their strategic value and visibility. CHROs must unlock the decision-influencing potential of their people analytics teams by moving away from a data-driven approach to a more holistic decision-centric one. Overvi ...

Analyst(s):   Bestin Samuel
Research Aug 2025
... Access Research Already a Gartner client? The crisis management journey is the one constant in every kind of disruption. Security and risk management leaders can minimize the impact of disruptive events by building the capability to navigate this journey as effectively as possible. Overview Strategic Pl ...

Analyst(s):   David Gregory
Premium Research Aug 2025
... Organizations struggle to scale internal mobility due to fragmented systems and low visibility of opportunities. Talent management leaders should use AI-enabled internal talent marketplace resources to assess readiness, align stakeholders, choose the right vendor and drive sustained adoption. Analysi ...

Analyst(s):   Debangana Ray
Premium Research Aug 2025
... Global insourced centers face an evolutionary imperative, driven by the VUCA landscape and advancements in AI. CIOs and innovation leaders aiming to transform their GICs to strategic assets have four plausible future trajectories to follow, focusing on value, innovation and resilience. Overview Strate ...

Analyst(s):   Ganesh Ramamoorthy
Premium Research Aug 2025
... AI assistants and agents are transforming multichannel marketing hubs, enabling a wider range of marketing organizations to deliver high-scale, personalized engagement. CMOs who champion agentic orchestration will be best-positioned to achieve greater results and improve agility through MMH investme ...

Analyst(s):   Audrey Brosnan
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