... AI is transforming the workplace and the nature of work, leaving IT technical professionals to question their place in this new landscape. This research aids IT technical professionals in understanding the value of continual personal process reengineering and AI-oriented adaptability to thrive in the ...
Analyst(s): Darin Stewart
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... Eighty-four percent of HR leaders indicate that their organizations use or pilot GenAI tools in the workplace. However, inconsistent employee adoption and ineffective use of new AI tools hinder returns. This research can help CHROs build enterprise AI literacy to drive consistent and effective AI us ...
... As a chief data and analytics officer, leverage the opportunity to meet with your key stakeholders face to face, particularly if you have a strategic opportunity to educate them on the value of data and analytics and AI. Tailor your message to be concise, direct and aligned with their priorities. Gar ...
... Agile approaches are radically changing the role of ITSM teams. ITSM leaders can use this five-point plan to reassess the value their teams provide and take action to address future service management needs. More Detail Gartner Recommended Reading Gartner Research ...
... Intelligence is a foundational shift shaping the next multi-trillion-dollar technology companies. We are entering a supercycle of business and technology growth. Leaders playing by past rules in a new intelligence game will not win. Overview Analysis Conclusion Gartner Recommended Reading Gartner Researc ...
... Data and analytics communities of practice can enable knowledge management, skills development and capability improvement. This research helps D&A leaders create these informal communities to support any given D&A effort. More Detail Gartner Recommended Reading Gartner Research ...
... Agile project management practices have spread throughout banking and insurance in response to rapid evolutions in technology and customer expectations. Financial services leaders can use this material on agile to enhance collaboration, become more adept at iteration and improve customer centricity. ...
... Customer service and support leaders often feel pressured to adopt new channels and capabilities, but doing so has resulted in more complex and costly service journeys while failing to drive significant channel shift or improve CX. Simplifying your channel strategy can boost CX and ROI. Overview Strat ...