... Supply chain orchestration platforms power the transition of supply chain management from the back office to confronting and navigating business uncertainties. To enable this transition, these platforms use enterprise data enriched with network insights to prescribe and execute decisions in a govern ...
Analyst(s): Balaji Abbabatulla | Christian Titze
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... An intelligent front door replaces customers’ pick-your-own-path experiences with a unified, conversational experience powered by AI and analytics. Customer service and support leaders overseeing customer engagement can use this research to implement IFD via a phased approach. Overview Introduction Ana ...
... CHROs use automation to drive HR productivity but often meet with resistance from HR employees. Use this research to improve ROI from technology investments by adopting human-first automation planning, co-creating augmented HR roles and positioning adoption of new technologies as a career enhancer. O ...
... Logistics leaders struggle to optimize their warehouse capacity as demand remains volatile and inventories are constantly adjusted to meet organizational goals. Logistics leaders should use this research to select the right form of outsourced warehouse capacity to best fit their needs. Overview Introd ...
... Agentic AI applications traffic will potentially generate “bursty,” unpredictable and also long-lasting traffic flows, but the impact on your enterprise network depends on the application architecture. Heads of I&O must therefore act to avoid disruptive network chokepoints. More Detail Gartner Recomme ...
... Informatica’s data management portfolio includes strong multidomain MDM and Customer360 solutions. In May 2025, Salesforce announced its intent to acquire Informatica, thus extending its existing customer data-related capabilities. This research helps D&A leaders who are Informatica’s MDM prospects ...
... National University of Singapore (NUS) modernized their admissions, financial aid and scholarships processes to enhance the applicant and administrator experience. A new platform approach leveraging automation and data-driven decision making improved efficiency, scalability and user-friendliness. Cas ...
... Healthcare providers recognize the significant potential of GenAI to enhance business value delivery. This downloadable presentation provides use case examples to assist CIOs in making informed investment decisions and planning strategic roadmaps. Gartner Research ...
... As customer service and support leaders seek to quickly improve CX outcomes, testing multiple potential solutions before full deployment becomes essential. Vanguard’s streamlined approach to experimentation and digital innovation enables effective improvements to customer experiences. Overview Analysi ...