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Premium Research Jun 2025
... Heritage applications’ limitations constrain supply chain leaders when making high-impact decisions. However, the advent of analytics and decision-making platforms has offered unprecedented insights and impactful recommendations. This research enables supply chain leaders to explore the latest innov ...

Analyst(s):   Christian Titze   |   Leonard Ammerer
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Premium Research May 2025
... 稳健的应用编程接口(API)战略对于企业人工智能(AI)计划的成功至关重要。软件工程领导者可以利用本文中的建议,评估生成式人工智能(GenAI)对API程序的影响,探索如何充分利用新兴AI技术。 概述 战略规划假设 导语 分析 证据 Gartner相关推荐阅读 Gartner Research ...

Analyst(s):   Mark O'Neill   |   Shameen Pillai
Premium Research Jun 2025
... Organizations are struggling to address widening skills gaps through traditional learning programs or by hiring new talent. CHROs can more effectively close these gaps by focusing on promise, not proficiency, and enabling learning in the flow of work. Contributors Gartner Recommended Reading Gartner Re ...

Analyst(s):   Trisha Rai   |   Lisa Mitchell
Premium Research Jun 2025
... To create successful measurement plans and reports, CCOs should track business, behavioral, attitudinal, content performance and content output metrics. Use this research to learn more about these five key types of metrics and how to leverage them in project planning and evaluation. More Detail Contri ...

Analyst(s):   Adam Herold   |   Hertha Meyer
Research Jun 2025
... Access Research Already a Gartner client? AI touches every part of an organization. AI leaders play a key role in ensuring cross-organizational alignment, responsible AI implementation and stakeholder engagement. They define collaboration frameworks and orchestrate AI technologies to meet strategic bu ...

Analyst(s):   Erick Brethenoux   |   Laura Cohn
Research Jun 2025
... Access Research Already a Gartner client? Customer service and support leaders need to elevate their WFM function to better support service objectives in this SLA, AI-driven landscape. Use this research to optimize your WFM functions’ efficiency through strategic forecasting, AI adoption and enhanced ...

Analyst(s):   Kathy Ross   |   Rupinder Chandhok
Premium Research Jun 2025
... Technologies such as AI agents and reasoning models will disrupt how services firms create and capture economic value from their customers. Tech services leaders must pivot approaches to ecosystems, tech enablement and monetization to thrive. Overview Analysis Conclusion Gartner Recommended Reading Gartn ...

Analyst(s):   Katie Gove   |   Matthew Brown
Premium Research Jun 2025
... Chief communications officers undertaking an organizational redesign without a strategy may miss opportunities and inadvertently create inefficiencies in their new structure. Strengthen your redesign by evaluating the broader organization, your function and personnel. Overview Conclusion Gartner Resear ...

Analyst(s):   Chiti Chandola   |   Kelly McHale
Research Jun 2025
... Access Research Already a Gartner client? Sourcing, procurement and vendor management leaders often face challenges in aligning vendor performance with desired outcomes and continuous improvement. This research provides a framework to effectively address these challenges and help enhance vendor perfor ...

Analyst(s):   Joanne Spencer   |   Edward Weinstein
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