... Despite having access to extensive VoC and operational data, customer service and support leaders often miss opportunities to reduce service demand caused by product issues. Maximize the value of service data by partnering with product leaders to share insights that drive product and CX improvement. ...
Analyst(s): Rupinder Chandhok | Daniel O'Sullivan
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... CIOs who focus on technical activity instead of business impact risk being seen as busy but irrelevant. Use four practical steps to define IT’s value, tailor it to stakeholders, and apply outcome-driven metrics that influence decisions and earn trust. Insights at a Glance Impact Brief Actions and Cautions ...
... Product innovation and life cycle support demand agility and seamless data flow. Digital threads enable continuity, but require unified, high-quality data and are seen as difficult to implement. Manufacturing CIOs and tech leaders must evolve to AI-ready PLM to accelerate creation and improve digital ...
... Strategic misalignment within enterprises makes the supply chain’s job even harder. Executive leaders should limit annual goals to current supply capacity or pledge investments to fill gaps. They must also remain united on what the enterprise does and doesn’t value. Gartner Recommended Reading Gartner ...
... Access Research Already a Gartner client? CIOs might desire to (or may face mandates to) accelerate an enterprisewide mass migration to the public cloud. We provide an analysis of feasible options and the trade-offs in immediate expense, total cost of ownership, risk and outcomes. Overview Introduction A ...
... When uncertainty is high, more accurate financial forecasts are critical to keeping strategy on track. Executive leaders can use AI-driver-based forecast models to enable proactive decision making across the enterprise in response to market changes. Gartner Research ...
... Choosing the right team structure is critical to the success of the software engineering product-centric delivery model. This research highlights three examples of organizations that effectively staffed their teams. Overview Conclusion Gartner Recommended Reading Gartner Research ...
... Unclear requirements, multiple stakeholders, and limited experience with vendors make manufacturing operations software selection challenging. This guide will allow manufacturing strategy leaders to confidently assess software functionality needs and evaluate and select the right vendor. Overview Step ...
Analyst(s): Christian Hestermann | Jake Cunningham