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Premium Research Sep 2025
... Implemented and managed correctly, AI can empower software engineering teams to reach new levels of productivity. Chief product officers can use this research collection to keep engineering teams integral to the enterprise in today’s volatile and complex development environment and to prepare them t ...

Analyst(s):   Emil Berthelsen   |   Robin Schumacher
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Research Oct 2025
... Access Insights Already a Gartner client? By 2027, a successful customer-led growth program will be a required investment to meet revenue targets. CPOs must invest in utilizing holistic customer insight and product engagement metrics to drive growth-yielding portfolio decisions. Overview Introduction Ana ...

Analyst(s):   Colin Fletcher   |   Dan Tolan
Premium Research Oct 2025
... Customers want service and support interactions to deliver on three “brilliant basics” above all else: resolution on first contact, easy access to a human, and proactive outreach. Today, most experiences fall short. Customer service and support leaders must reprioritize to address these failings. Ins ...

Analyst(s):   Christopher Sladdin   |   Keith McIntosh
Research Sep 2025
... Access Insights Already a Gartner client? Heads of I&O should benchmark their AI journeys against those of peers to uncover factors driving AI adoption, challenges slowing progress, and how AI usage in I&O is meeting CIO expectations. Then, they should apply insights from organizations successfully dr ...

Analyst(s):   Paul Wang   |   Jonathan Forest
Premium Research Sep 2025
... When presenting to the board, CFOs often struggle to drive decisions or focus on the most critical issues — reinforcing the perception of the CFO as merely a tactician. CFOs and their teams can use this library of customizable slides to effectively prepare board presentations. The templates guide CF ...

Analyst(s):   Dymah Paige   |   Noah Gardner
Research Oct 2025
... change success. To drive successful change adoption, CCOs must act to help employees stop feeling like ‘takers’ of change and start feeling like owners of it. Overview Introduction Analysis Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Michelyne Chavez   |   Mackenzie Whitely
Research Sep 2025
... Access Insights Already a Gartner client? As margins come under pressure, chasing revenue without understanding its profitability can hurt long-term value. This report delivers a CFO-ready framework to identify profitable customers, improve cost allocation by factoring in cost to serve, and drive marg ...

Analyst(s):   Michelle Carlsen   |   Matthew Mowrey
Research Oct 2025
... Access Insights Already a Gartner client? Internal stakeholders often lack clarity about Communications’ role in change management, which can lead to missed opportunities and implementation challenges. CCOs must demonstrate the value of Communications’ involvement by effectively partnering with leader ...

Analyst(s):   Michelyne Chavez   |   Mackenzie Whitely
Premium Research Oct 2025
... PMOs must adapt to constant change and rising expectations. This library offers real-world PMO structures and service examples, helping PPM leaders optimize resources and align with business needs, supported by examples, metrics, and key contextual details. Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Woojin Choi   |   Shilpa Pental
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