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Research Jul 2025
... Research Already a Gartner client? To address technical debt, heads of infrastructure and IT operations should shift from project-based to continuous funding. This can be achieved by strengthening system life cycle management, aligning with business needs and fortifying finance partnerships. Overview ...

Analyst(s):   Sanchi Bhat   |   George Spafford   |   Melanie Freeze
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Premium Research Jul 2025
... Use this step-by-step guide to design and execute a successful sales kickoff to drive sales strategy adoption, motivate sellers and enable them to exceed annual sales goals Outcome Suggested Partners Step 1 Step 2 Step 3 Step 4 Gartner Research ...

Analyst(s):   Jared Davis   |   Shayne Jackson   |   Delainey Kirkwood
Premium Research Jul 2025
... In uncertain times, chief supply chain officers are under pressure to consider various cost-cutting measures, including reduced headcount. This research helps CSCOs reduce harm from workforce reductions and maintain both employee performance and morale. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Tess Frenzel   |   Danielle Torgerson   |   Lorraine Gavin
Research Jul 2025
... Access Research Already a Gartner client? With the rapid development of GenAI, heads of I&O are struggling to adapt and keep up with the business’s needs. Heads of I&O can use the acronym P.A.C.E. — planning, adoption, communication and enablement — as a guide to lead a comprehensive GenAI strategy. Ov ...

Analyst(s):   Roger Williams   |   Autumn Stanish   |   Erin Pierre
Research Jul 2025
... Access Research Already a Gartner client? Understanding process maturity is foundational to business and optimization efforts. Business architects can use this chapter of the Enterprise Process Architecture Handbook to implement a maturity assessment that evaluates current capabilities and identifies ...

Analyst(s):   Marc Kerremans   |   David Sugden   |   Tushar Srivastava
Research Jul 2025
... Access Research Already a Gartner client? The CPaaS market topped $13.5 billion in 2024, with the top five vendors combined representing 60%. Enterprises and vendors are focusing on efforts to drive digitalization, real-time customer engagement and efficiencies, using CPaaS to deliver a trusted and pe ...

Analyst(s):   Arunasree Cheparthi   |   Lisa Unden-Farboud
Premium Research Jul 2025
... Heads of I&O are often asked to lead IT resilience efforts, but SaaS presents a dilemma: responsibility is fragmented, and traditional levers don’t apply. Use this approach and the companion tool to clarify needs and highlight gaps to ensure SaaS resilience. More Detail Gartner Research ...

Analyst(s):   Amol Nadkarni   |   Ajeeta Malhotra   |   Ron Blair
Premium Research Jun 2025
... Private equity firms face intense competition and shrinking margins. Part one of four of the private equity AI playbook helps investors apply AI — including generative and agentic AI — to transform market selection and deal origination, improving pipeline quality, speed and strategic alignment. Gartn ...

Analyst(s):   Alastair Woolcock   |   Kumar Dhir   |   Adam Woodyer
Premium Research Jun 2025
... Private equity firms that don’t use AI to drive their portfolio life cycle will generate significantly lower returns and multiples than those who do. Leveraging AI throughout the investment life cycle can significantly enhance revenue, reduce costs and maximize returns. Strategic Planning Assumption( ...

Analyst(s):   Kumar Dhir   |   Adam Woodyer   |   Alastair Woolcock
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