... To transform innovation into a competitive advantage, CIOs must implement a sustainable operating model. Leveraging Gartner’s framework of building blocks can drive quality, effectively manage innovation capabilities, align key components to strategic goals and deliver impactful innovation outcomes. ...
Analyst(s): Apoorva Chhabra | Peter Skyttegaard | Gunjita Mundeja
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... Managing change during technology investments can be hard, leading to projects that don’t deliver results. Customer service and support leaders can learn how ReadyOrchid* revamped its technology change management strategy to center on the employee, not the business leader or project, perspective. Gar ...
Analyst(s): Karan Anand | Michael Rendelman | Eric Keller
... Access Research Already a Gartner client? CIOs requiring return-to-office mandates with little to no flexibility may increase the risk of losing high-performing talent and roles with hard-to-recruit skills. CIOs can use the following strategic blueprint to reduce the impacts of RTO mandates. Overview In ...
Analyst(s): Shawn Murphy | Mbula Schoen | Tori Paulman
... Author and professor Adam Galinsky joins the Talent Angle to help CHROs identify the characteristics of inspiring leadership and share how organizations can develop them in current and future leaders. Overview About the Guest Gartner Recommended Reading Gartner Research ...
Analyst(s): Caroline Ogawa | Kelly Armstrong | Alex Chertoff
... resolution. Customer service and support leaders can use this infographic to understand the full customer service journey and take actions to improve it. Overview Gartner Recommended Reading Gartner Research ...
Analyst(s): Eric Keller | Christopher Sladdin | Keith McIntosh
... Organizations struggle to govern enterprise applications (ERP, CRM, DW) due to frequent vendor updates, security concerns and adoption hurdles. To reduce risk and drive value, application leaders should evolve their operating model by appointing product owners and creating dedicated product teams. Ov ...
... Access Research Already a Gartner client? Profiling users of Microsoft 365 is essential to avoid overlicensing and curb overspending. Sourcing, procurement and vendor management leaders can use this research to increase negotiation leverage and optimize costs by utilizing user profiles and aligning us ...
... As independent software vendors shift to cloud-based revenue models, they need to evolve their operations model. Tech services leaders at cloud IT services providers should take advantage of the ISVs’ lack of skills in SaaS operations to gain differentiation by providing advanced capabilities. Overview ...
Analyst(s): Sid Nag | Lydia Leong | Fernando Pereiro