... Ongoing market volatility has sharply reduced how long top companies maintain capital market leadership. From 2010 through 2020, this window shrank from five to two years. Executive leaders can leverage our insights and recommendations to chart their course of action to sustain market leadership. Dat ...
Analyst(s): Vishnu Kumar | Maddie Otter | Janelle Hill
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... Evolving sustainability regulations require chief supply chain officers to assess and adapt organizational structures, moving beyond siloed approaches. This research shows CSCOs how to design supply chain organizations that effectively manage sustainability compliance. Overview Introduction Analysis Gar ...
Analyst(s): Marta Muñoz | Alan O'Keeffe | Sabu Mathai
... Fragmented tools won’t survive the GenAI/AI era — trust-centric platforms will define the winners. Product managers can seize a market-defining opportunity by building trustworthy, platform-based AI security solutions. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Readi ...
Analyst(s): Dennis Xu | Marissa Schmidt | Evan Zeng
... Agentic AI requires rigorous risk mitigation and clear use case validation to preserve user trust and business value. Product managers should assess the risks and costs before giving the critical decision making to systems that may act unpredictably, eroding user trust and product integrity. Overview ...
... Access Insights Already a Gartner client? Vendors from the CCaaS, CRM CEC and DCS markets are innovating to support evolving customer engagement needs such as conversation orchestration and channel-less experiences. This research examines key trends in digital customer service, and highlights leading ...
Analyst(s): Brett Overbey | Ajit Patankar | Brian Doherty
... Access Insights Already a Gartner client? CSPs are investing in BSS customer management and experience functionality, incorporating AI to advance customer-centricity, enhance customer journeys and expand B2B. Product leaders selling to CSPs can use this analysis to hone their competitive positioning a ...
... Customers value out-of-the-box solutions, but they also expect them to be customizable and responsive to emerging technologies and requirements. In order to retain customers and increase adoption, product managers must prioritize flexibility, using this research as a guide. Overview Introduction Analys ...
Analyst(s): John Santoro | Nicholas Carter | Kelli Smith