... Disrupting niche immutable markets remains challenging for tech providers. Tech product managers focused on IoT and AI should partner with industry engineering experts to deliver greater impact with their IT product and service capabilities. Overview Strategic Planning Assumption Introduction Analysis ...
Analyst(s): Emil Berthelsen
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... Insights Already a Gartner client? Supply chain issues pushed the DRAM market into an oversupply in 4Q21 that will continue through 1Q22; demand will recover in 2H22, pushing ASPs higher and leading to 21% revenue growth. By 2H23, the market will move into a supply-driven downturn, resulting in revenue contracting ...
... Insights Already a Gartner client? The emotion artificial intelligence technologies market is still recovering from the pandemic crisis. Hybrid work modes and customer experience initiatives are important drivers for emotion AI adoption, albeit privacy concerns remain. Overview Analysis Product or Portfolio ...
... Software development in many markets is shifting from a “feature first” to a “compliance first” model, requiring a complete overhaul of product roadmaps. Product leaders can gain competitive advantage if they align development life cycles to regulatory compliance driven market viability and costs. Overview ...
... Already a Gartner client? Customer success management platforms use a data- and AI-driven approach to guide customers toward value and monitor their health. Use this research to compare provider capabilities for small to large deployments as well as integrated customer success and service offerings. Overview ...
Analyst(s): Michael Maziarka | Maria Marino | Jennifer MacIntosh | Daniel Hawkyard | John Quaglietta
... Access Research Already a Gartner client? Chief procurement officers (CPOs) often find that the value delivered by outsourcing does not meet their expectations at the outset of the partnership. This research outlines the actions they must take to ensure their outsourcing efforts deliver on anticipated ...
... Access Research Already a Gartner client? Self-service is integral to a customer engagement strategy, but organizations often treat it separately from assisted service. Customer service and support leaders can use this roadmap to build an integrated self- and assisted service program that leverages AI ...
... After a government shutdown, CFOs must quickly assess impacts, prioritize recovery actions, and communicate clearly to restore operations, address backlogs, and rebuild trust amid ongoing disruptions, compressed timelines, and delayed payments. Gartner Research ...
... Access Research Already a Gartner client? Infrastructure platforms offer opportunities to maximize value and increase flexibility, yet pose risks due to the increased complexity of managing these environments. This collection of research helps heads of I&O set up their organizations to handle this com ...