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Premium Research Mar 2024
... A top challenge for financial services leaders is adapting and enhancing products and services to keep up with quickly changing customer behaviors and expectations. Leaders can use this guidance to effectively assess current-state experiences and design future-proof customer journey maps. Gartner Research ...

Analyst(s):   Hannah Edmunds
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Premium Research Apr 2025
... open-source software (OSS) to drive innovation, achieve cost savings and enhance flexibility. However, proper management and governance are crucial for moving beyond the hype, mitigating risks and increasing business value. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Nitish Tyagi   |   Mark Driver
Premium Research Mar 2026
... volatility. Digital sovereignty is fueling a revival of an open-source ecosystem as organizations seek viable alternatives. This research provides guidance for organizations considering a transition to open-source office productivity solutions to enhance digital sovereignty and mitigate geopolitical risks. ...

Analyst(s):   Adam Preset   |   Nikos Drakos   |   Joe Mariano
Premium Research Mar 2026
... disruptions. Insights at a Glance Risk Management Is Critical in Process Industries Process Manufacturing CIOs Cannot Afford to Fail Fast Seven Principles for Risk Management and Innovation in Process Industries Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Kentaro Shikanai   |   Yu Kaku
Research May 2026
... Gartner client? SaaS — even with the disruptions from GenAI tools — remains core to most organizations’ application ecosystems (and is a common gateway for GenAI usage). Despite this, SaaS security is still often underprioritized. CISOs should use this strategic roadmap to ensure their SaaS estate is protected ...

Analyst(s):   Charlie Winckless   |   Tom Cipolla
Research May 2026
... Access Insights Already a Gartner client? Traditional reporting lines were built for stable, predictable IT work, not AI-driven initiatives that demand rapid redeployment of scarce skills. To avoid underutilizing talent, CIOs must decouple skills deployment from the org chart so expertise can flow dynamically ...

Analyst(s):   Neil Osmond   |   Neha Kumar
Webinar On-Demand
... reported improvement in their digital technology skills to be important for their work effectiveness, autonomy in work and career advancement. How can digital workplace application leaders harness these forces and get ready for accelerating change? Join this complimentary Gartner IT webinar as a Gartner ...

Analyst(s):   Adam Preset
... and market trends to inform their product strategy and stay ahead of the competition. Mission Critical Priority The client has set the goal to become a global market leader in field service management and wanted to increase their global footprint. To optimize their expansion into global markets, the ...
Research Mar 2026
... Access Insights Already a Gartner client? Adaptive experience for ERP refers to user interfaces and systems that dynamically modify performance, content, and structure in real time based on user context, behavior, preferences, and environmental signals. Application leaders can use this research to transform ...

Analyst(s):   Tomas Kienast   |   Neha Ralhan
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