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Research January 06 2026
... paradigm for digital interactions. By adopting AI, service leaders can enhance self-service options and reduce the complexity of managing multiple channels, ultimately leading to a more cohesive and efficient customer service strategy. Download the Customer Service Leadership Predictions guide to: Get ...
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... and readiness for future uncertainties. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •Discover how leading organizations enhance performance and prepare for uncertainties •Prepare your supply chain for future scenarios ...

Analyst(s):   Pierfrancesco Manenti
Premium Research Oct 2025
... Implementing DevSecOps requires an agile culture, modern architecture, infrastructure automation and pervasive security, but those alone are not enough. To increase the delivery of valuable business outcomes, software engineers must support agile processes with full life cycle automation. Overview Pro ...

Analyst(s):   Lucas Albuquerque   |   Roy Triesscheijn   |   Sushant Singhal   |   Ross Fomerand   |   Bill Holz   |   Johnny Walters   |   Greg Harris
Premium Research Aug 2025
... Evaluate the effectiveness of your recruiting function using objective, peer-based performance standards. Overview What It Is What You Get Gartner Research ...

Analyst(s):   Brittney Ermatinger
Premium Research Jan 2024
... Supply chain leaders need to drive business results while progressing sustainability outcomes. Circular supply chains can be an essential part of the solution. This resource collection helps supply chain leaders realize circular benefits and develop circular supply chain capabilities. Analysis Researc ...

Analyst(s):   Anne Michelle Avolio
Premium Research Apr 2025
... U.S. federal government CIOs and other IT leaders are under increasing pressure to reduce, remove and justify all IT spending. As they respond to this challenge, CIOs should follow an eight-step approach to assess where and how to prioritize IT spending. When to Use Gartner Recommended Reading Gartner ...

Analyst(s):   Bryan Hayes   |   Michael Brown   |   Daniel Snyder
Premium Research Mar 2025
... This resource provides assessments, projections and advice on the impacts of current U.S. federal policy changes on the insurance industry and the CIO role. CIOs can use these insights to navigate evolving complexities and adapt to fast-moving changes. How to Use This Presentation Gartner Recommended ...

Analyst(s):   Darrin Courtney   |   Richard Natale
Premium Research Mar 2025
... This resource provides assessments, projections and advice on the impacts of U.S. policy changes on the banking and investment services industry and the product leader role. Product leaders can use these insights to navigate evolving complexities and adapt to fast-moving changes. How to Use This Pres ...

Analyst(s):   Chuck Thomas   |   Lopa Sinha   |   Chris Regan   |   Moutusi Sau   |   Benjamin Seesel   |   Peter Ryan
Research Jan 2022
... Access Insights Already a Gartner client? CIOs seeking to lead their businesses with technology need new ways of thinking and working. CIOs can learn from generative companies to achieve greater digital business success. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Irving Tyler   |   Mark McDonald
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