... experiences and deploy a hybrid workforce model that leverages AI agents with human-centric design. Insurance CIOs must optimize agentic AI use to prepare for organizational transformation. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail Gartner Recommended Reading ...
Analyst(s): Kimberly Harris-Ferrante
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... Traditional IT service desk metrics are too tactical and inward focused. This research outlines the five strategic health indicators for IT service desks that can help heads of I&O improve business outcomes by accelerating service fulfillment, improving user experience and reducing operational risk. ...
... collaboration between humans and machines is transforming supply chain planning. This research pinpoints the essential pillars organizations must establish now for driving an effective human-machine collaboration strategy in supply chain planning. Insights at a Glance Impact Actions How to Execute Success Measures ...
... avoid obsolescence, product leaders must leverage the long tail of AI-native startups to secure cost-effective, continuous innovation and moats needed for leadership. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Kelli Smith | Mark Wesker | Tracy Tsai
... as part of a regular review cycle or in response to the appointment of a new CxO. Instead, data and analytics leaders should be continually looking for events that will require an immediate update to their strategy. Insights at a Glance Issue Impact Implications Contributors Gartner Recommended Reading ...
... Access Insights Already a Gartner client? Scaling content creation is a consistent challenge for brands as they wrestle with resource constraints. Digital commerce leaders must leverage AI to scale content creation and contribute to product visibility and conversion improvements. Learn how brands use ...
... business process outsourcing market is forecast to grow at a five-year CAGR of 3.5% in U.S. dollars (3.9% in constant currency) through 2023. The market will be driven by robotic process automation, digital services and artificial intelligence. Forecast Assumptions Market Impacts Notable Changes Forecast ...
... Access Insights Already a Gartner client? Perception solution sensors and software are one of the most fundamental and critical components of autonomous vehicles. Technology and service providers require strong collaboration partnerships with their customers to enable the exploitation of these innovat ...
... and the emergence of AI observability. Heads of I&O can use this research to evaluate and navigate the evolving landscape of vendors and solutions. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Amazon Web Services Apica BMC Helix Chronosphere Coralogix Datadog Dynatrace Elastic ...
Analyst(s): Andre Bridges | Matt Crossley | Martin Caren | Gregg Siegfried | Padraig Byrne