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Research Aug 2021
... Gartner client? In 2021, IT spending is on track to outpace corporate revenue growth expectations and exceed 2019 levels in almost all countries and market segments. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading Note 1: Current Dollars Versus Constant Dollars Gartner Insights ...

Analyst(s):   Linglan Wang   |   John-David Lovelock
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Research Dec 2025
... Gartner client? The CCaaS market is experiencing rapid disruption, driven by advancements in GenAI and a proliferation of competing solutions from nontraditional customer service providers. We analyze the competitive landscape of providers provisioning CCaaS services, focusing on market differentiation strategies ...

Analyst(s):   Megan Fernandez   |   Pri Rathnayake
Research Aug 2025
... Access Insights Already a Gartner client? The worldwide enterprise application software market will grow at 11.1% in 2025 and will reach $722 billion by 2029. The uncertain business environment will impact short-term growth, but the five-year CAGR of 12.5% (2024-29) remains robust due to continued investments ...

Analyst(s):   Amarendra .   |   Balaji Abbabatulla   |   Roland Johnson   |   Chris Pang   |   Alexandre Oddos   |   Jim Hare   |   Radu Miclaus   |   Julian Poulter   |   Craig Roth   |   Anand Chouksey   |   Kevin Quinn
Premium Research Jan 2026
... Ignoring digital routes to market in sales strategies puts CSOs at risk of execution failures, stagnant performance, and missed growth. To avoid falling behind, CSOs must use this research to grasp the critical trade-offs and characteristics needed to master digital sales channel selection. Gartner Insights ...

Analyst(s):   Luke Tipping
Research Jun 2026
... support an agentic I&O future, I&O must strengthen its operational foundation with continuous operations. Continuous operations is the necessary mechanism for governing agent behavior, scaling innovation safely, and reducing time to value. Why This Matters Blind Spots What’s Around the Corner Questions You ...

Analyst(s):   Nathan Hill   |   Tom Cipolla
Research Apr 2021
... client? Total enterprise print spending is forecast to increase by 6.3% in current U.S. dollars in 2021 (2.2% in constant currency). The short-term market recovery will be driven by managed print services, with an expected growth of 23.8% in 2021. Table of Contents List of Tables Overview Gartner Recommended ...

Analyst(s):   Lai-ling Lam   |   Ivo Tsvyatkov
Research Dec 2020
... Access Insights Already a Gartner client? The printers, copiers and MFPs market is expected to decline 12.4% in end-user spending (−12.6% in constant currency) in 2020. The five-year CAGR from 2019 through 2024 is forecast at negative 3.0% (−3.8% in constant currency). Table of Contents List of Tables ...

Analyst(s):   Ivo Tsvyatkov   |   Lai-ling Lam
Research Sep 2020
... Access Insights Already a Gartner client? The printers, copiers and MFPs market will contract by 13.7% in end-user spending (12.6% in constant currency) in 2020. End-user spending is forecast to decline over the next five years with a temporary recovery in 2023. Table of Contents List of Tables Overview ...

Analyst(s):   Ivo Tsvyatkov   |   Lai-ling Lam
Research Mar 2021
... Access Insights Already a Gartner client? The printers, copiers and MFPs market is expected to grow by 3.9% in end-user spending (−0.2% in constant currency) in 2021. Total shipment is expected to reach 89 million in 2021, growing by 3.6% over 2020. Table of Contents List of Tables Overview Gartner Recommended ...

Analyst(s):   Ivo Tsvyatkov   |   Lai-ling Lam
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