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Premium Research Oct 2026
... AI is delivering productivity gains across the workforce. Yet, greater productivity doesn’t reliably translate into lower costs. CHROs must help the business use AI to create value that wasn’t possible before. Insights at a Glance Strategic Planning Assumption AI Productivity Isn’t Translating Into Bet ...

Analyst(s):   Rebecca Lane   |   CV Viverito   |   Chris Hester   |   Caitlyn McDonough   |   Arj Bagga   |   Anna Krasniewska   |   Kate McLaren-Poole
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Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends Product leaders should see the release of OpenAI Dots and Meta Muse as confirmation that delegated agents join buyer attention as a driver of adoption. Providers will need to find a way to be the agent’s default. Soon, the most frequent users of yo ...

Analyst(s):   Akif Khan   |   Nicole Greene   |   Elisabeth Torres-Schulte   |   Mark Petty   |   Lizzy Foo Kune   |   Mehmet Yaliman
Research Oct 2026
... Access Insights Already a Gartner client? Small models reshape AI economics, shifting advantage from compute scale to domain expertise. To future-proof products, product leaders should adopt multimodel architectures routing work across small domain models and frontier LLMs, optimizing cost, governance ...

Analyst(s):   Roberta Cozza   |   Kiumarse Zamanian   |   Alizeh Khare   |   Aakanksha Bansal   |   Danielle Casey   |   Vibha Chitkara
Research Oct 2026
... Access Insights Already a Gartner client? Customers increasingly use AI agents to discover, compare, negotiate, purchase and troubleshoot communications services. CSP CIOs must redesign engagement, commerce and service capabilities to remain differentiated, transactable, and ultimately competitive in ...

Analyst(s):   Maria Marino   |   Susan Welsh   |   Christopher Sladdin
Research Oct 2025
... service solutions enable organizations to connect and integrate applications, services and data sources using low-code or no-code tools. This note guides software engineering leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Gartner ...

Analyst(s):   Peer Community Contributor
Research Dec 2021
... Access Insights Already a Gartner client? The printers, copiers and MFPs market is forecast to grow by 2.3% in end-user spending, to $36.2 billion in 2022 (3.4% in constant currency). 83 million units of printers, copiers and MFPs are expected to be shipped in 2022, reflecting a growth of 2.0%. Table ...

Analyst(s):   Lai-ling Lam   |   Ivo Tsvyatkov
Research Jun 2021
... Access Insights Already a Gartner client? The printers, copiers and MFPs market is forecast to grow revenue by 3.5% in end-user spending to $35.9 billion in 2021 over 2020, representing a 2021-2022 rebound amid a secular decline. However, total shipments are expected to decline by 1.7% to 84 million ...

Analyst(s):   Ivo Tsvyatkov   |   Lai-ling Lam
Research Jul 2017
... Market dynamics can mean the difference between success and failure for U.S. healthcare providers. CIOs can use this research to drive success by conducting a holistic capability assessment across six critical revenue cycle management market dynamics. Analysis CIOs Must Adapt to Changing Revenue Cycle ...

Analyst(s):   Barb Mann
Research Oct 2025
... Access Insights Already a Gartner client? Tech services leaders who fail to act as AI changes the services market put their practices on course for elimination as leaders in services organizations reorganize their businesses to achieve growth ambitions. Instead, they must create new AI-driven scenarios ...

Analyst(s):   Eric Goodness   |   Katie Gove   |   Chrissy Healey
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