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Premium Research May 2025
... the data evolution and device diversity involved in modern business operations relying on edge computing. Infrastructure architects need to prepare for connectivity that supports AI and digital transformation by leveraging 5G, LEO and Wi-Fi technologies. Overview Strategic Planning Assumptions Problem ...

Analyst(s):   Mohini Dukes
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Research Jun 2025
... Research Already a Gartner client? Cisco and its channels often propose Enterprise Agreements to customers, presenting both opportunities and challenges for buyers. This research helps heads of I&O to optimize critical, large and/or long-term investments with Cisco. Overview Strategic Planning Assumption ...

Analyst(s):   Mike Leibovitz   |   Nauman Raja   |   Andrew Lerner
Research Oct 2025
... personalization a necessary means to engage with audiences effectively. Some approaches work well, but many don’t. These insights explore what makes for effective, scalable personalization. Insights at a Glance Impact Brief Actions and Cautions How to Execute Success Measures Gartner Recommended Reading ...

Analyst(s):   Alex De Fursac Gash
Research Oct 2025
... undermine long-term growth. CFOs should adopt a technology cost optimization framework that eliminates wasteful spending, shifts to value-based funding for high-impact initiatives, and enforces technology governance to drive future growth. Overview Introduction Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Salina Fessehazion   |   Nisha Bhandare
Research Jan 2021
... Access Insights Already a Gartner client? The global wearable device market is forecast to reach $109 billion in 2024. TSPs should use this document to identify opportunities and compete effectively for share and value in smartwatches, head-mounted displays, ear-worn, wristbands, smart patches and smart ...

Analyst(s):   Alan Antin   |   Ranjit Atwal   |   Amy Teng
Research Apr 2019
... spending for contact center solutions will grow at a 7.1% CAGR in current U.S. dollars to reach $15.2 billion in 2023. Primary growth opportunities will be in CCaaS and managed services, while new contact center infrastructure shipments will show a sharp decline. Forecast Assumptions Market Impacts ...

Analyst(s):   Sebastian Hernandez   |   Daniel O'Connell   |   Megan Fernandez
Research Jul 2025
... requirements template and a vendor evaluation template to help I&O leaders write compelling ITSM platform RFPs. Legal Disclaimer When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Rich Doheny   |   Jen Lichucki   |   Siddharth Shetty   |   Jan Cook
Research Aug 2025
... lock-in. Software engineering leaders must realize the platforms excel at rapid prototyping, disposable tools and proof-of-concepts, but aren’t suited for creating enterprise-grade applications. Overview Strategic Planning Assumption Introduction Description Benefits and Uses Risks Adoption Rate Alternatives ...

Analyst(s):   C.A. Swan   |   Manjunath Bhat   |   Bill Blosen
Research Oct 2020
... The semiconductor market will grow moderately in 2020, although the COVID-19 pandemic will bring unprecedented impacts since 1Q20. This presentation will help technology and service providers to both minimize the impacts from COVID-19 and grab the growth opportunities in the target marketplace. Gartner ...

Analyst(s):   Ben Lee   |   Alan Priestley   |   Andrew Norwood   |   Gaurav Gupta
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