... Intranet packaged solutions have become multichannel software platforms. While products may appear similar, capabilities can differ noticeably based on use cases. Enterprise application leaders considering IPS technology options should use this research to assess vendors that best fit their use case ...
Analyst(s): Jed Cawthorne | Priyanka Singh | Mike Gotta | Helen Poitevin | Alexandra Earl
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... Access Insights Already a Gartner client? DEM tools monitor the health and performance of applications to provide insights into end-user experience as well as business outcomes. I&O leaders can use this report to compare DEM tools by evaluating them against five critical capabilities and five use case ...
Analyst(s): Matt Crossley | Tanmay Bisht | Pankaj Prasad | Padraig Byrne | D.B. Cummings | Martin Caren
... As the use of agents proliferates, CIOs are often held accountable for ensuring agents make the right decisions. The common answer of “keep humans in the loop” falls short — existing frameworks treat oversight as a permanent fixture and throttle agent autonomy. CIOs must build practical, scalable frameworks ...
... Access Research Already a Gartner client? This document outlines the process along with best practices and resources available to support organizations undergoing benchmarking exercises using the Gartner self-service End-User Services tools. Overview Analysis Gartner Recommended Reading Recommended by the ...
... ServiceNow Implementation and Support Services RFP template helps you create a request for proposal to select a ServiceNow partner. Use this template as a blueprint for your final RFP, ensuring all key requirements for implementation, consulting, optimization, and support services are covered. Gartner Research ...
Analyst(s): Jess Aggio | Tom Sieber | Matt Baldino
... accelerates IT service procurement by enabling faster engagement with trusted providers, shifting focus from transactions to strategic value. This note guides IT sourcing, procurement and vendor management leaders to adopt a dynamic sourcing framework that aligns with innovation and business goals. Overview ...
... chain organizations. CSCOs of companies undergoing M&A events should carefully design post-M&A supply chain organization structures. This research guides CSCOs on how to structure the post-M&A supply chain organization to meet enterprise M&A goals. Overview Introduction Analysis Gartner Recommended Reading ...
... client? Leading finance teams ensure that technology planning begins with a clear definition of desired business outcomes and finance capabilities, guiding the selection of technologies to best enable these goals. CFOs should adopt this top-down approach to maximize value realization and strategic impact ...
... Gartner client? The value of sales operations is difficult to fully measure as its benefits are often impossible to isolate and quantify. This research guides sales operations leaders in using a balanced scorecard to measure outcomes and crafting a compelling narrative to communicate their team’s business ...