... Acting on customer feedback improves the customer experience and increases customer retention, which are critical for maintaining a competitive edge. Revenue and retention leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned ...
Analyst(s): Peer Community Contributor
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... IT SPVM leaders should be aware of current trends to develop the competencies necessary for success. This research identifies four major trends that leaders must be aware of to successfully move from change fragility to change readiness. Overview Recommended Actions Gartner Recommended Reading Gartner ...
Analyst(s): Jaswant Kalay | Dawn Singer | Luis Pinto | Melanie Alexander | Yanni Karalis | Hannah Decker
... Evaluating AI investments is challenging for CFOs, as traditional metrics miss AI’s full impact. CFOs must select a narrow group of indirect metrics linked to business outcomes AI drives, such as revenue growth, cost reduction, and improved cash flow. Overview Analysis Gartner Recommended Reading Gartner ...
... Gartner client? Rapid market shifts and fierce competition make it essential to answer the question, “What is likely to happen?” Product marketing leaders must adopt AI-powered predictive competitive intelligence to anticipate change, outpace competitors and shape proactive go-to-market decisions. Insights ...
... Organizations can no longer assume an abundant external talent pool exists, given the rapidly changing labor market. Recruiting leaders should leverage their unique market insights to help build a talent strategy that adapts to skills shortages, business volatility and candidate behavior. Insights at ...
... Access Insights Already a Gartner client? Poor data quality is a primary reason for AI application failures. Software engineering leaders will avoid costly errors by embedding automated quality checks, establishing quality gates, and implementing consumer-driven data contracts throughout development. ...
... use the data in this report, including typical budget allocations and priority spending areas, to benchmark their key investment areas and advocate for necessary resources. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... renewals. Sourcing, procurement and vendor management leaders can do this most effectively by aligning their teams with this five-step process to prepare for and negotiate renewals more effectively. Gartner Research ...
... Access Insights Already a Gartner client? AI literacy is a critical factor in capturing value from AI and the prerequisite for agentic AI adoption in the SDLC. Software engineering leaders must implement AI literacy programs addressing five core competencies to systematically build team capabilities ...