... As power and utilities demand more sophisticated and capable asset performance management solutions, vendors must navigate a crowded, fast-evolving market. This research helps technology and service providers refine competitive strategies, identify APM partnership opportunities and align APM offerings ...
Analyst(s): Nicole Foust | Kristian Steenstrup
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... The CRM customer engagement center market evolution is accelerating, driven by AI and functional convergence. Customer service and support leaders should use this research to evaluate the CRM CEC products from 11 vendors across 14 capabilities and five use cases. Overview What You Need to Know Analysis ...
Analyst(s): Francesco Vicchi | Pri Rathnayake | Drew Kraus | Jim Robinson
... as an indispensable business entity. In a newly complex landscape with major operational shifts that include cloud migration and the intense demand for generative AI (GenAI), how can D&A leaders thrive and demonstrate value every step of the way? Join this complimentary Gartner data & analytics webinar ...
... opportunities to boost efficiency and user experience. This Hype Cycle showcases innovations, such as generative AI, machine learning and agentic AI, for better service delivery. Strategic Planning Assumptions Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...
Analyst(s): Siddharth Shetty | Chris Matchett | Chris Laske
... rulings make software designers — not users — legally responsible if the product is addictive or causes harm. Organizations should audit all tech stacks for dark patterns and behavioral hooks, and consider disabling high-risk features. Gartner Recommended Reading Evolving Insights History Related insights ...
Analyst(s): Claudia Ratterman | Akis Sklavounakis | Bart Willemsen | Melanie Alexander | Nicole Paripurana | Patrick Connaughton | Lydia Clougherty Jones
... activities and make decisions on a daily basis. This research will identify and explain the actual guiding research principles we use to help identify top recommended and best-practice research positions for IT cost optimization. Complete the form to get your free copy. Gartner Research ...
... a Gartner expert provides real-world examples and actionable insights to guide IT leaders in optimising their operating models to achieve seamless integration between IT and business functions. Plus, gain essential strategies for leading your organisation through successful IT transformations that align ...
... Gartner First Takes Fresh insights on emerging trends Enterprise storage market leader Pure Storage is rebranding to Everpure and announcing its intent to acquire 1touch. Heads of I&O must now pivot from managing storage hardware capacity to architecting automated, platform-agnostic data infrastructure ...
... Gartner First Takes Fresh insights on emerging trends Claude Code leads the AI coding agent market, but Anthropic's accidental disclosure of Claude Code source code caps a month of reliability and communication failures that demand software engineering leaders require vendors to demonstrate operational ...
Analyst(s): Meghan Hollis | C.A. Swan | William Dupre