... Utilities seeking better customer engagement and product agility face both overlapping and missing capabilities in CIS and CRM offerings. Utility CIOs can enhance both at a lower cost to serve by composing a Utility Customer Suite, improving satisfaction and complying with regulatory demands. Insight ...
Analyst(s): Jim Robinson | Lloyd Jones | Jo-Ann Clynch
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... Access Insights Already a Gartner client? An effective network resilience strategy delivers reliability without overspending. Heads of I&O must build a business-aligned, site-level framework that reduces unnecessary spend, improves continuity where it matters and aligns with CIO and CFO priorities. Ins ...
Analyst(s): Mike Leibovitz | Karen Brown | Jonathan Forest
... Access Insights Already a Gartner client? Critical perspective and insight from Alan Antin, VP team manager Gartner Recommended Reading Notes Gartner Insights Abstract ...
... In global AI’s geopolitical realignment, U.S. AI companies (e.g., OpenAI, Anthropic, Google) dominate the frontier of LLM development, while Europe frames AI as a matter of strategic sovereignty. Application leaders considering alternatives to the U.S. AI giants will benefit from this research. Insig ...
... Access Insights Already a Gartner client? AI and democratized delivery create opportunities to deliver IT solutions more quickly, but could also unleash chaos, leading to ambiguous ownership of value creation, strategic misalignment of initiatives and inadequate change management. In this environment, ...
... Access Insights Already a Gartner client? Agentic AI commoditization threatens providers margins as routine automation becomes a free commodity by 2027. Product leaders should pivot roadmaps toward complexity absorption to prioritize high-margin human-agent collaboration to become a frontrunner in the ...
... Access Insights Already a Gartner client? As advancements in GenAI and business transformations raise expectations, D&A leaders face growing pressure to provide and prove value. D&A leaders must reframe their function and roles as value creators to find new opportunities at an enterprise scale. Insight ...
... This note examines the top trends in cloud as they relate to banking: budget shift, multicloud strategy, critical workloads, and geopolitics and sovereignty. Banking CIOs should consider these key trends to tweak their existing IT strategies within their modernization effort together with other role ...