... To document alignment with the Institute of Internal Auditors’ Topical Requirements, chief audit executives should assess applicability, define an assurance coverage strategy, integrate decisions into the risk assessment and audit planning process, and clearly document engagement-level scope decisio ...
Analyst(s): Laura Reul | Tim Berichon
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... As organizations accelerate innovation and customization, traditional quality processes — like change control and supplier qualification — struggle to keep up. This research helps quality leaders build flexible processes without compromising quality. Overview Introduction Analysis Gartner Recommended Re ...
... Access Research Already a Gartner client? CMOs need a scalable, enterprisewide program to systematically capture, analyze, and act on the voice of the customer throughout the end-to-end journey. Use this framework to build a VoC program that drives customer satisfaction, retention, and revenue growth. ...
... New CFOs need to get up to speed quickly on their enterprise’s metrics. This research provides guidance and resources to help you evaluate metrics and KPIs to inform your data strategy, ensuring clear insights and impactful business outcomes. Action Name Gartner Research ...
... Despite economic headwinds, organizations continue to invest in customer service technologies, focusing on AI and GenAI to improve performance. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Analysi ...
... Inconsistent and voluminous data hinder a CISO’s decision making and efforts to align with business goals. This research offers new CISOs ways to identify valuable and reliable metrics to measure and communicate functional performance. Action Name Gartner Research ...
... CSOs who misread peer CxOs’ needs and communication styles risk losing influence and credibility. This research enables you to quickly grasp stakeholders’ expectations and create compelling engagement plans and persuasive presentations that drive alignment and results.. Action Name Gartner Insights Ab ...
... Access Insights Already a Gartner client? D&A governance empowers CFOs to advance AI, ERP and analytics initiatives, driving better business outcomes while cutting through vendor hype. Use this Hype Cycle to stay abreast of the latest trends and make informed investment decisions in data governance so ...
Analyst(s): Vijay Dakshinamoorthy | Valeria Di Maso
... Data and analytics in the banking sector remains paramount amid accelerating cloud adoption and growing generative AI and agentic AI use cases. Banking CIOs can use this Hype Cycle to evaluate the maturity of D&A innovations, strategize an architecture design approach and prioritize investments. Anal ...