... Access Research Already a Gartner client? Assurance leaders face challenges in achieving unified risk visibility and streamlining compliance. This research highlights AI-powered vendors and solutions that help leaders automate assurance functions and respond rapidly to regulatory and operational chang ...
Analyst(s): Jie Zhang | Joel Backaler | Nicholas Sworek | Weston Wicks
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... As enterprises increasingly embrace generative AI, infrastructure and operations’ importance also grows, demanding new skills and roles within I&O teams. CIOs and heads of I&O in China should prepare their workforce by tailoring AI training to specific personas, identifying key roles and adopting mu ...
... Access Research Already a Gartner client? Despite possessing core ransomware recovery capabilities, many organizations are unable to leverage them due to a lack of clear strategy and integrated processes. This leads to prolonged downtime, data loss and higher costs. Heads of I&O must prioritize integr ...
... Digital product teams can struggle to deliver the agility and value CIOs and the enterprise require due to a reactive IT platform services strategy. BSH transformed IT platform service team roles and ways of working as proactive, product-centric enablers — accelerating business agility and innovatio ...
Analyst(s): Miles Gibson | Jamie Heyes | Marie Sienkowski | Nathanael Callan
... Access Research Already a Gartner client? CMOs and their teams must adapt their advertising strategy to keep up with shifts in media consumption and the advancement of GenAI-powered ad tools. Genius brands are adapting by investing more in streaming ads, using GenAI to increase creative production and ...
Analyst(s): Brad Jashinsky | Eric Schmitt | Emily Weiss
... Access Research Already a Gartner client? Customer intent codes are an increasingly critical component of service delivery as companies attempt to route, scale, and improve CX via AI. To pursue capabilities like an intelligent front door, heads of service and support should assess and redesign their i ...
... Access Research Already a Gartner client? When CIOs focus only on responding to demands from business leaders, they miss opportunities to influence business strategy. To be seen as an effective strategy contributor, CIOs need to adopt and consistently demonstrate three key behaviors to amplify IT’s ro ...
... Access Research Already a Gartner client? CIOs of midsize enterprises often lack dedicated sourcing, procurement and relationship management resources. To remedy this, CIOs must implement a pragmatic sourcing strategy that aligns with business goals to achieve desired outcomes. Overview Strategic Planni ...
... Access Research Already a Gartner client? Seventy-five percent of successful acquisitions focus on culture and change management integration. To address this critical priority during mergers and acquisitions, executive leaders must exhibit urgency, integrity and data dependency, while also adhering to ...