... Access Research Already a Gartner client? In an uncertain economic world, open source appeals to software engineering leaders in part because of perceived low cost, but OSS projects introduce risks and costs if not properly vetted. Leaders should direct teams to perform three OSS assessments to mitiga ...
Analyst(s): Keith Mann | Nitish Tyagi
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... Access Research Already a Gartner client? CMOs need a scalable, enterprisewide program to systematically capture, analyze, and act on the voice of the customer throughout the end-to-end journey. Use this framework to build a VoC program that drives customer satisfaction, retention, and revenue growth. ...