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Premium Research Jun 2025
... Generative AI innovation is driving increased investment in conversational AI and pushing product leaders to create solution roadmaps to enhance their capabilities or risk being passed up in the AI race. Overview Analysis Gartner Recommended Reading Note 2: VA/NLP Innovation Characteristics Gartner Resea ...

Analyst(s):   Akhil Singh   |   Danielle Casey
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Premium Research May 2025
... New CFOs need to get up to speed quickly on their enterprise’s metrics. This research provides guidance and resources to help you evaluate metrics and KPIs to inform your data strategy, ensuring clear insights and impactful business outcomes. Action Name Gartner Research ...

Analyst(s):   Jessica Kaplan   |   Annie Chen   |   Shannon Cole
Premium Research Sep 2025
... Maintaining a CRM capabilities roadmap that aligns with business objectives is a perennial challenge, caused by shifting business priorities, unclear needs and changing technologies. Enterprise application leaders should use this methodology to build a durable roadmap process. Insights at a Glance Str ...

Analyst(s):   Tad Travis   |   Ilona Hansen
Research Jul 2025
... Access Research Already a Gartner client? In an uncertain economic world, open source appeals to software engineering leaders in part because of perceived low cost, but OSS projects introduce risks and costs if not properly vetted. Leaders should direct teams to perform three OSS assessments to mitiga ...

Analyst(s):   Keith Mann   |   Nitish Tyagi
Premium Research Sep 2025
... As regulatory requirements continue to evolve, employee reporting is more important than ever. Chief compliance and ethics officers can use this research to strengthen reporting by building trust, ensuring safety, and highlighting the benefits to employees. Gartner Research ...

Analyst(s):   April Lawrence   |   Leslee McKnight
Premium Research Aug 2025
... To achieve superior product quality and operational efficiency, supply chain leaders must adopt AI-driven quality management. This assessment compares top use cases by value and feasibility, enabling leaders to prioritize high-impact AI solutions. Overview How to Use Use-Case Scoring Breakdown Pipeline G ...

Analyst(s):   Kate Wagner   |   Hope Warrilow
Premium Research Sep 2025
... Organizations are increasingly implementing employee monitoring, but while some approaches enhance performance, others backfire by alienating employees. CHROs can use this piece to establish an effective monitoring strategy that boosts talent outcomes and focuses on insight, not oversight. Gartner Re ...

Analyst(s):   Benjamin Ashley
Premium Research Jun 2025
... DSLMs are outperforming general-purpose LLMs, demonstrating productionized and scalable value. Chief product officers and product leaders must invest in LMOps pipelines that enable parameter-efficient fine-tuning and DataOps that can scale access to new and diverse sources of data. Overview Strategic ...

Analyst(s):   Tsuneo Fujiwara   |   George Brocklehurst
Premium Research Jul 2025
... Despite economic headwinds, organizations continue to invest in customer service technologies, focusing on AI and GenAI to improve performance. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Analysi ...

Analyst(s):   Drew Kraus
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