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Premium Research May 2026
... This research helps CIOs interpret and compare AI commercial and pricing models by defining common structures and terminology, creating a foundation for informed evaluation and future financial governance decisions. Insights at a Glance Strategic Planning Assumption Issue Impact Understanding AI Commercial ...

Analyst(s):   Lauren Wheatley   |   John Santoro   |   Shruthi Shankel   |   Hannah Decker   |   Bill Ryan   |   Akanksha Pandey   |   Andy Rowsell-Jones
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Premium Research Apr 2026
... But, on small IT teams, EA practices are often informal. CIOs should use this tool to assess and advance their EA capabilities. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Roger Caleya   |   Donna Scott
Research Apr 2026
... Gartner client? Agentic AI is rapidly expanding CRM autonomy across marketing, sales, service and digital commerce. However, without explicit boundaries for human judgment, enterprises risk degrading customer trust, brand consistency and governance. This research provides enterprise application leaders with ...

Analyst(s):   Guy Wood   |   Ilona Hansen
Article October 15 2025
... imperative to clarify the mandate and scope of your role for AI-driven transformation across business units and functions. That’s why Executive FastStart is split into four areas that help guide your journey: establishing priorities quickly, delivering on those priorities in your first year and beyond, understanding ...
Research May 2026
... risk in deploying AI agents in finance is autonomy without oversight. CFOs should use their first finance AI agent to test the governance frameworks for future agents and put review, traceability and control systems in place before scaling into high-impact work. Insights at a Glance Pilot Governance Before ...

Analyst(s):   Alex Levine   |   Shankar K
Research Feb 2026
... Access Insights Already a Gartner client? Total enterprise IT spending in the CMS market is forecast to reach $948.8 billion in 2026, up from $774.8 billion in 2025. Spending is expected to see a constant currency five-year CAGR of 16.4% to exceed an estimated $1.3 trillion by 2029. Overview Table of ...

Analyst(s):   Pankaj Verma   |   Inna Agamirzian   |   Peter Kjeldsen   |   Gregor Petri
Research Feb 2026
... Access Insights Already a Gartner client? Global enterprise IT spending in the banking and investment services market is forecast to increase by 9.5% in 2026 to $857.5 billion. Spending is expected to see a constant currency five-year CAGR of 9.0% to reach an estimated $1.1 trillion by 2029. Overview ...

Analyst(s):   Inna Agamirzian   |   Pankaj Verma   |   Debbie Buckland   |   Jeff Casey
Premium Research Jun 2025
... This resource center provides strategy leaders with a four-phase playbook to evaluate growth opportunities in new markets. Strategy leaders should use this collection of nearly 30 tools and best-practice frameworks to identify, categorize and prioritize growth opportunities. Analysis Research Highlights ...

Analyst(s):   Ethan Budgar   |   Sean Kumar
Premium Research Oct 2025
... Since taking the world by storm in 2023, generative AI has increasingly been used in organizations to improve efficiency and productivity. This journey guide helps technical professionals navigate published Gartner research to plan, assess, design, select and operate GenAI solutions. Analysis Research Highlights ...

Analyst(s):   Peter Hyde   |   Matt Brasier   |   Homan Farahmand   |   Soyeb Barot   |   Kevin Schmidt   |   Larry Cannell   |   Dennis Xu   |   Sumit Agarwal   |   Simon Richard
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