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Premium Research Apr 2026
... AI is driving a metamorphosis in software: Firms are shifting from buying rigid SaaS to assembling bespoke components. By building compounding learning systems and controlling orchestration, enterprises can amplify competitive advantages. Acknowledgments Gartner Insights Abstract ...

Analyst(s):   Research Board Research Team
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Research Jan 2026
... Access Insights Already a Gartner client? Worldwide mobile phone shipments grew by a modest 0.6% in 4Q25 to 352.8 million units over 4Q24, with smartphones growing 1.3% year over year to 335.5 million units. More specifically, Apple and Samsung’s premium smartphone segments were the drivers of growth ...

Analyst(s):   Rishi Padhi   |   Rounak Bhattacharyya   |   Divyanshu Singh   |   Namrata Banerjee
Research Feb 2026
... Access Insights Already a Gartner client? Agentic AI will redefine enterprise execution, advancing AI from task support to measurable, outcome-driven automation within core operations. Agentic AI software spend is projected to reach $985 billion by 2030, growing at a 62.7% CAGR from 2025 to 2030 as en ...

Analyst(s):   Amarendra .   |   Kay Arnott   |   John Lovelock   |   Arunasree Cheparthi
Research Mar 2025
... return-to-office mandates and manager quality. CFOs can use this research to retain critical employees and attract new talent in this period of labor market fluctuation and economic uncertainty. Overview Data Insights Gartner Recommended Reading Note 1: Employment Value Proposition (EVP) Glossary Note 2 ...

Analyst(s):   Mark Boudreau
Research May 2025
... Access Research Already a Gartner client? This report contains the market share for five CSPs in Europe. It covers enterprise fixed data connectivity, enterprise fixed voice and collaboration, managed fixed network services, enterprise mobile connectivity, IoT connectivity services, enterprise security ...

Analyst(s):   Pablo Arriandiaga   |   Gaspar Valdivia   |   Sylvain Fabre   |   Lisa Unden-Farboud   |   Ajit Patankar   |   Grigory Betskov
Research Jun 2026
... Access Insights Already a Gartner client? Market boundaries in tech services are dissolving as hyperscalers, AI-native firms, and clients themselves compete for the same value. Providers that do not reposition themselves in this converged ecosystem risk being disintermediated, displaced, or rendered ...

Analyst(s):   Chrissy Healey   |   Matthew Goldman   |   Ted Chamberlin
Premium Research Jun 2026
... Market expansion succeeds or fails before entry. Use AI to make better market entry decisions by identifying the right markets, targeting the right customers, and designing the right entry strategy before committing capital. Insights at a Glance Issue Impact More Detail Contributors Gartner Recommended ...

Analyst(s):   David Furlonger   |   Andy Rowsell-Jones
Research Jun 2025
... Already a Gartner client? In 2024, the enterprise SaaS market expanded by 16.7%, reaching $218.5 billion, with CRM accounting for 51.4% of the revenue. Microsoft, Salesforce and SAP led the market with the highest shares, demonstrating their capacity for adaptation and innovation in the ever-evolving cloud ...

Analyst(s):   Chris Pang   |   Mudit Sharma   |   Akshita Joshi   |   Kanchi Bindal   |   Julian Poulter   |   Balaji Abbabatulla
Research Nov 2025
... management is a crucial function for B2B organizations with recurring revenue streams. This Magic Quadrant evaluates vendors offering a CSM platform that can guide customers to value, provide visibility into customer health and scale the customer success practice. Market Definition/Description Magic Quadrant ...

Analyst(s):   John Quaglietta   |   Michael Maziarka   |   Jennifer MacIntosh   |   Maria Marino   |   Daniel Hawkyard
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