... will grow through 2029 at a constant currency CAGR of 14.4%, driven in part by generative and agentic AI. Providers in each CRM market should focus on tangible AI outcomes for their investments, including references, ROI examples, and templates, tailored to organization size. Overview Forecast Data Summary ...
Analyst(s): Kanchi Bindal | Julian Poulter | Roland Johnson | Amarendra .
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... In this article, we discuss six ways customer reviews provide a solid return on investment (ROI) for the marketing, sales and product development teams. Ready to get started? Download the complete guide to review collection to learn why your software business should collect reviews and how to leverage ...
... The Open Semantic Interchange partnership aims to deliver semantic layer interoperability by standardizing metadata used for analytics and BI. This facilitates a composite semantic layer approach, providing portability, consistency, and reusability of semantic logic across analytics, agents, and applications ...
Analyst(s): Georgia O'Callaghan | Christopher Long | Andrés García-Rodeja
... adopt Salesforce’s native Agentforce capabilities or integrate third-party alternatives. This report analyzes nine critical agentic capabilities to guide portfolio and sourcing decisions. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended Reading Gartner Insights ...
Analyst(s): Bern Elliot | Simon Whight | Aditya Sawant | Tad Travis
... Webinars on Digital Government Priorities and Actions Conferences for Information Technology Leaders For executives and their teams Webinars on Digital Government Priorities and Actions ...
... service providers identify and evaluate network equipment providers for their 5G network infrastructure. It will guide CSP CIOs and technology leaders toward the right 5G network vendor choices in a complex and rapidly evolving market. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions ...
Analyst(s): Frank Marsala | Peter Liu | Susan Welsh de Grimaldo | Kosei Takiishi
... CEOs are facing a series of leadership tests amid significant market uncertainty. Our CEO survey highlights critical priorities and changes in CEOs’ thinking as they navigate market and government policy shifts at the start of 2025. Overview Contributors Gartner Recommended Reading Gartner Research ...
Analyst(s): Jennifer Carter | David Furlonger | Gabriela Vogel | Stephen Smith | Don Scheibenreif
... creating new opportunities for silicon photonics in data centers. Networking equipment product leaders must evaluate cost-performance benefits and redraw their product roadmaps to capitalize on this emerging technology. Overview Strategic Planning Assumptions Introduction Market Trend Gartner Recommended ...