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Research Jun 2018
... Access Insights Already a Gartner client? Operating system software market revenue grew only 1.1% in 2017, reflecting a mature market nature. Continuously x86 server operating systems, including Windows (server) and Linux (server), outgrew and displaced UNIX and other proprietary OS, driven by high growth ...

Analyst(s):   Matthew Cheung
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Premium Research Jun 2026
... To gain maximum value from experimenting with emerging technologies, CIOs need to embrace trend-centric innovation. This presentation guides you on how to identify your organization’s risk appetite persona and evaluate trends to determine how to respond, given their impact and potential value. Gartner ...

Analyst(s):   Gene Alvarez   |   Samantha Searle
Premium Research Jul 2026
... Customer service journeys are complex, expensive and difficult to manage. Successfully guiding and simplifying customer journeys depend on understanding customer channel adoption, behaviors, and the factors that drive loyalty during service journeys. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Eric Keller   |   Francesco Vicchi
Premium Research May 2026
... With budgets squeezed and organic reach collapsing, CMOs must stop siloing social media teams. This research guides CMOs to unify paid and organic strategies, maximizing ROI and driving profitable growth across the buying journey. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...

Analyst(s):   Claudia Ratterman
Video July 23 2026
... adapt, thrive, and innovate. How Gartner helped Gartner provided specialized workshops, toolkits, and research to enhance organizational structure, guide technology investments, and support ERP strategy, while offering analyst guidance from Gartner Analysts and their Executive Partner. Organization impact ...
Premium Research Oct 2024
... Urgent demand for AI-ready data to support AI initiatives (including GenAI applications) requires evolutionary changes to data management and upgrades to the architecture, platforms, skills and processes. D&A leaders can use this guide to successfully deliver AI-ready data for AI use-case success. Strategic ...

Analyst(s):   Roxane Edjlali   |   Ehtisham Zaidi
Research Jul 2026
... and additional enterprise-ready GenAI capabilities. This report helps application leaders evaluate capabilities from 14 vendors to choose the best fit for their requirements. Overview Strategic Planning Assumption(s) What You Need to Know Analysis Avaamo Boost.ai Druid AI Google IBM Kore.ai Netomi NiCE ...

Analyst(s):   Adrian Lee   |   Justin Tung   |   Uma Challa   |   Gabriele Rigon   |   Arup Roy
Research Jun 2026
... Access Insights Already a Gartner client? Strategic portfolio management technologies provide enterprisewide portfolio modeling for continuous strategic planning to optimize investments and outcomes. The insights provided in this research help portfolio management leaders identify and compare vendors ...

Analyst(s):   John Spaeth   |   Faisel Pervaiz   |   Daniel Stang   |   Shailesh Muvera   |   Zahid Kisa
Research May 2021
... Already a Gartner client? Worldwide content services software market grew 6.7% in USD in 2020, down from 10.8% in 2019. Content services platforms declined at the rate of 1.7% even as content collaboration tools grew at 19.3%. Box edged out IBM for the fourth position. Google, Microsoft and Alfresco had the ...

Analyst(s):   Craig Roth   |   Neha Gupta
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