... I&O is entering an era of continuous change. AI is intensifying demand on IT change management by enabling enterprisewide innovation and accelerating the solution development life cycle. This research explores how ITSM practitioners and IT operations specialists can use AI to meet that demand. Insigh ...
Analyst(s): Steve White
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... Access Insights Already a Gartner client? PR and media monitoring platforms are evolving beyond legacy capabilities and Boolean search to support narrative intelligence and AI visibility. This report helps heads of communications confidently choose the right platform by providing clarity and objectivi ...
Analyst(s): Elizabeth Kilbride | Amber Boyes | Paul Swiergosz
... The need to maintain code quality, security and consistency across collaborative development environments is driving adoption of automated review tools. This note helps software engineering leaders learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer L ...
... Access Insights Already a Gartner client? Agentic software quality assurance platforms are integrated, autonomous and governed systems that enable software engineering leaders’ teams to deliver higher-quality products faster. Use our evaluation of platform capabilities to create a shortlist of product ...
Analyst(s): Sushant Singhal | Ross Power | C.A. Swan
... Access Insights Already a Gartner client? Agentic AI initiatives often produce operational improvements before economic outcomes emerge. Heads of I&O should align ROI calculations with the investment objective and evaluate value through the organizational changes that create economic return. Insights a ...
Analyst(s): Elaine Zhang | Kuldeep Singh | Mike Leibovitz
... Security architects must understand the impact of rapid adoption of artificial intelligence on DevSecOps and adjust standard practices to support this change. Threat modeling, security reviews and remediation processes must adapt. Overview Analysis Recommendations Conclusion Gartner Recommended Reading Ga ...
... Education CIOs can use this research and the real-world industry examples to make informed agentic AI investment decisions, identify high-value agentic AI use cases, and balance feasibility, risk and organizational readiness. Overview Gartner Insights Abstract ...
... AI capabilities applied in talent acquisition achieve workflow automation, drive candidate engagement, and provide insights to improve talent outcomes. Talent acquisition leaders can use this assessment to successfully identify and prioritize AI investments. Overview How to Use Use-Case Scoring Breakdo ...
... Access Insights Already a Gartner client? CCaaS platforms increasingly leverage AI to orchestrate customer engagement, automate workflows and enable real-time decision making across voice and digital channels. This helps customer service and support technology leaders improve operational efficiency, c ...
Analyst(s): Megan Fernandez | Jason Bridge | Pri Rathnayake | Drew Kraus