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Premium Research Jan 2025
... This resource aggregates best practices on building and communicating corporate narratives, which create a coherent story about an organization’s identity and direction. These resources will help CCOs drive consistent use of the narrative to shift audience perceptions and drive business evolution. An ...

Analyst(s):   Mackenzie Whitely
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Premium Research Jan 2025
... In response to low martech utilization rates, digital marketing leaders are scrutinizing their existing and new martech investments more than ever. This tool will help you understand the martech landscape and identify vendors across the landscape that correspond with your martech needs. Gartner Resea ...

Analyst(s):   Tia Smart
Premium Research Aug 2024
... HR leaders can use these resources to explore and implement the strategies described in our e-book, “The Human-Powered Enterprise.” Analysis Research Highlights Gartner Research ...

Analyst(s):   Human Resources Research Team
Research Jun 2021
... The research methodologies, segmentation, definitions and metrics used for our 2021 Forecast and Market Share statistics documents are detailed and updated in this report. What You Need to Know Introduction Notable Changes Methodology Metrics High-Level Definitions and Segmentation Frequently Asked Questions ...

Analyst(s):   Naresh Singh   |   Christian Canales   |   Joe Skorupa
Premium Research Nov 2023
... CIOs expect to reach 70% automation level of operations by 2024. The main activities target business processes, and business and network operations. For competitive reasons, CSP CIOs should calibrate their plans looking at industry peers. Data Snapshot Data Insights What You Need to Do Gartner Recommended ...

Analyst(s):   Mounish Rai
Premium Research Mar 2026
... With many organizations adopting hybrid work models, there is urgency to implement DaaS solutions that support secure remote work. This note guides heads of infrastructure and operations to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...

Analyst(s):   Peer Community Contributor
Research May 2026
... client? SRE is the backbone for scaling both traditional core services and modern, AI-driven products and platforms, balancing innovation with resilient, self-healing systems. Heads of I&O can use this Hype Cycle to prioritize the practices, skills and technology essential for turning operational stability ...

Analyst(s):   Hassan Ennaciri   |   Chris Saunderson   |   Daniel Betts   |   Paul Wang
Research Apr 2022
... Access Insights Already a Gartner client? The IT services market grew 12.8% in U.S. dollars (10.6% in CC) in 2021. Accenture maintained its No. 1 ranking, while Deloitte moved up to second, ahead of IBM (which divested its managed infrastructure services unit during 4Q21). Total annual end-user spending ...

Analyst(s):   Hardeep Singh   |   Susanne Matson   |   Ed Anderson   |   Ivo Tsvyatkov   |   Ashish Mishra   |   David Ackerman   |   Grigory Betskov   |   Subhransu Sahoo   |   Elizabeth Kim   |   Sid Nag   |   Brendan Williams   |   Misako Sawai   |   Arup Roy   |   Katie Gove   |   Chrissy Healey   |   Monika Agarwalla   |   Colleen Graham   |   Cathy Tornbohm   |   Twiggy Lo   |   Lai-ling Lam   |   Neha Sethi
Research Jun 2021
... Services for Communication Service Providers Magic Quadrant and Critical Capabilities research. This Excel tool enables a visual dual-vendor comparison for telecom IT services use-case fit. Gartner-defined or user-defined telecom IT services use cases are possible. When to Use Directions for Use Recommended ...

Analyst(s):   Jouni Forsman
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